Overclockers UK - Unit 40 Imex Business Park - Fenton - Stoke-on-Trent - Staffordshire - ST4 3NP - Tel: 0870 443 0880

Overclockers UK Technical Support, Warranty and Returns Policy

Within 28 Days of Purchase Date

  1. Direct Manufacturer Technical Support. Some manufacturers are happy to provide direct technical support and returns processing within 28 days of purchase. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please see the table below marked "Under 28 Day Support". Any support offered by manufacturers does not affect your statutory rights.
  2. Overclockers UK Technical Support. We are happy to provide free technical support to all Overclockers UK customers who require help or advice regarding products purchased from Overclockers UK. To obtain Technical Support please call 0871 222 8528 (calls cost 10p per minute) and ensure you have your order number to hand. Alternatively please use our WebNote system at https://www.overclockers.co.uk/webnote.php.
  3. Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Overclockers UK by letter, fax or WebNote giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Overclockers UK at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Overclockers UK will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Overclockers UK may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Overclockers UK (Esnet Ltd), Unit 40 Imex Business Park, Ormonde Street, Fenton, Stoke-on-Trent ST4 3NP.
  4. Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.
  5. If returning goods to Overclockers UK for reasons other than your right to cancel under the Distance Selling Regulations (2000) further conditions apply. Please see - In all Cases Where Support and/or Returns Service is Provided by Overclockers UK.

After 28 Days of Purchase Date

  1. Direct Manufacturer Technical Support. Although Overclockers UK is happy to provide support after 28 days many manufacturers or their appointed agents offer a direct service. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please see the table below marked "Over 28 Day Support".
  2. Exceptions. For manufacturers who do not provide a direct service Overclockers UK will provide Technical Support and Returns service for up to 1 year from date of purchase. In certain circumstances we may provide support for products over 12 months old. To obtain Technical Support please call 0871 222 8528 (calls cost 10p per minute) and ensure you have your order number to hand. Alternatively please use our WebNote system at https://www.overclockers.co.uk/webnote.php.
  3. If returning goods to Overclockers UK further conditions apply. Please see - In all Cases Where Support and/or Returns Service is Provided by Overclockers UK.

In all Cases Where Support and/or Returns Service is Provided by Overclockers UK

  1. Compatibility - Applications, drivers and games are often released to market with bugs that can affect hardware performance. Therefore Overclockers UK cannot guarantee that every hardware product is 100% compatible with every software product available.
  2. Returning Faulty Goods - Please be sure returned goods are faulty and the problem experienced is not caused by another component in your system or by software configuration. If after having received Technical Support information you are completely satisfied you have faulty goods please request an RMA number (Return Merchandise Authorisation) by calling 0871 222 8528 (calls cost 10p per minute) or using our WebNote system at https://www.overclockers.co.uk/webnote.php.
  3. Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Distance Selling Regulations (2000).
  4. Completeness of Returned Item(s). Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small.
  5. Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
  6. Packaging. Returned items should be packaged properly and shipped in a plain outer box.
  7. Testing . All returned items not returned in accordance with the Distance Selling Regulations (2000) are tested by Overclockers UK technicians. Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. This does not affect your statutory rights.
Manufacturer Under 28 day support Over 28 day support Website/Email Telephone Agent/Additional info
3COM Yes Yes Website 01442438000
Acer Yes Yes Website 08708531000
Acoustic Energy Yes Yes Website 01285656890
Adaptec Yes Yes Website 00498943665544
Antec No Yes Website
APC Yes Yes Website 08002799254
Apple Yes Yes Website 08708760753
Asus No No 08701208340 For any Asus product over 12 months old
AudioTrak Yes Yes Website 01280847525
Axis Yes Yes Website 08701620048
Belinea Yes Yes Website http://www.belinea.com/en/service_support/warranty/notebooks/with_warranty.html
Belkin Yes Yes Website 080022355460
BenQ Yes Yes Website 02072160039
BFG Yes Yes Website 0018662343499
Buffalo Yes Yes Website
Canon Yes Yes Website 08705143723
CiBox No No 0871 855 3176 3 year warranty
Corsair No Yes Website
Creative Labs Yes Yes Website
Crucial Yes Yes Website 08000130330
DELL Yes Yes 08709080500
DFI Yes Yes Website 0031102961848
Dlink Yes Yes Website 02073658440
Draytek Yes Yes Website
Dynamode Yes Yes Website
Enermax Yes Yes Email
Epox Yes Yes Website
Epson Yes Yes Website 08704437766
G.Skill Yes Yes Website
Genius Yes Yes Website
Gigabyte Yes Yes Website
Gyration Yes Yes Website 08704428669
Hiper Yes Yes Website 01908225588
HP Yes Yes Website 08700104320
Hyundai Yes Yes Website 08718553171 RepairTech UK
IcyBox Yes Yes Website
Iiyama Yes Yes Website 08702249595
iRiver Yes Yes Website
JBL Yes Yes Website 08708508558
LaCie Yes Yes Website
Lexmark Yes Yes Website 02073652496
LG Yes Yes Website 08708721222 Monitors & Retail Optical
Liebert Yes Yes Website 01628403200
Linksys Yes Yes Website 08000261418
Logitech Yes Yes Website 02073090126 Retail only
M-Audio Yes Yes Website
Maxtor No Yes Website
MGE Yes Yes Website 08714241945
Microsoft Yes Yes Website 08706010100 Retail only
Mirai Yes Yes Website 0870 2485492
MRI Yes Yes Website 02082004422
MSI Yes Yes Website
Mushkin Yes Yes Website 0018005691868
NEC Yes Yes Website 01952237068 Monitors
Netgear Yes Yes Website 08701121206
nTech Yes Yes Website 02089913788
OCZ Yes Yes Website
Patriot Yes Yes Website
Philips Yes Yes Website 02079490069
Philips Yes Yes 08701123007 Recon. MP3
Plantronic Yes Yes Website 0800410014
Plextor Yes Yes Website 02079490109
Razer Yes Yes Website
Saitek Yes Yes Website 01454451900
Samsung No Yes Website Monitors
Samsung No Yes Website 02086050581 Hard Drives/Optical
Seagate No Yes Website Hard Drives
Seasonic Yes Yes Website
Sennheiser Yes Yes Website 01494551551
Sharp Yes Yes Website 08707380000
Shuttle Yes Yes Website 08701993765
Sony Yes Yes Website 08705111999
SpeedLink Yes Yes Website 004944257125133
Tagan Yes Yes Website
Terratec No Yes Website 08709010021
Turtle Beach Yes Yes Website
US Robotics Yes Yes Website 08708444546
VapoChill Yes Yes Email 004596450047
VideoSeven Yes Yes Website 08701423460
Viewsonic Yes Yes Website 02079490307
Western Digital No Yes Website
XFX Yes Yes Email 09068354400
Zalman Yes Yes Website 08703214620
Copyright © 2006 | Overclockers UK (Esnet Ltd) | All rights reserved
UK Maestro Visa Electron MasterCard Solo
All on-line orders are placed via our SSL enabled Secure Server.