OcUK
Overclockers UK - 5 Lymedale Cross - Newcastle-under-Lyme - Staffordshire - ST5 9BT - Telephone: 01782 444455 *
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Here at Overclockers UK we are dedicated to delivering the absolute best experience for the customer, all the way through. From the first click we are here every step of the way. This extends to our exemplary after care services, where we endeavour to service and cater for any and every customer requirement.


How do I contact Overclockers UK support?
Our support teams are based in our Staffordshire HQ and are primed ready to assist you. Please ensure you have your order details ready before contacting us.


Forums:
We have the largest PC enthusiast forum in the UK. With over 100,000 keen members, you can obtain information, assistance and help all around the clock. We operate dedicated customer obtain information, assistance and help all around the clock. We operate dedicated customer support sections which are monitored rigorously daily.
Click here to visit the Overclockers UK Forums


Webnotes:
A webnote is a short form of email. You can utilise our integrated webnote system to send a short message to ourselves. Be it for a return, order update or general enquiry we offer this as a quick and simple way of communication.
Click here to set up a Webnote


Telephone:
It's good to talk. You can contact us on +44 (0)1782 44 44 55 and select the relevant option:
• 1 to place an order
• 2 to amend or check an existing order
• 3 for returns and support

Cancellations should be made in writing through the forums, by webnote, fax or post.

Calls charged at standard rate, contact your service provider for more information.


Fax:
+44 (0)1782 565 746


Post:
Overclockers UK, Unit 5 Lymedale Cross, Lower Milehouse Lane, Newcastle-under-Lyme, ST5 9BT.



FAQ

How do I return something to Overclockers UK?
Do I need to send back all of the accessories?
Where do I send the items for return?
How long will it take?
Are these terms the same for business orders?
Should I contact the manufacturer directly?
TV & Monitor Pixel Policy
Manager's promise




How do I return something to Overclockers UK?
To return an item to OcUK you will need to be issued with an RMA number. To obtain an RMA number we encourage you to contact the relevant support channels that we offer to proceed. We will require your order number and the item(s) details you wish to return.


Here is a summary of our returns policy:

Reason for return Notification Notification time from delivery date Entitlement
Unwanted 14 days Full refund*
Faulty on receipt 28 days Full refund or choose repair/replacement*
Faulty under warranty Within the product warranty period Repair/replacement*

*Click the links for each return reason to go to the related terms and conditions.


Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit www.adviceguide.org.uk, a website from Citizens Advice.
Back to FAQ




Do I need to send back all of the accessories?
Please package the goods appropriately and ship them in a separate outer box. Make sure to include all packaging, cables, manuals, drivers and protective bags, as this will speed up the return procedure considerably.

Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole process.

Please package the goods appropriately and ship them in a separate outer box.

If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.

Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole process.
Back to FAQ




Where do I send the items for return?
Unless otherwise advised, please return all goods to:
Overclockers UK
Unit 5 Lymedale Cross
Lower Milehouse Lane
Newcastle-under-Lyme
ST5 9BT

For your protection, we recommend that you use a recorded-delivery service.
Back to FAQ




How long will it take?
Items returned for full refund will normally be processed within one week.

Items returned for repair/replacement are sent to the manufacturer under warranty and the turnaround time can vary. Overclockers UK will try to return the items to you as soon as possible. If we are unable to return the items to you within 28 days, we will give you the option of a refund.

Depending on the age of the items, the refund may include a deduction for the length of time you have used them.
Back to FAQ




Are these terms the same for business orders?
These terms apply to consumer orders only. If you are ordering for a business or organisation, please refer to our business terms and conditions.
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Should I contact the manufacturer directly?
When something goes wrong it can be frustrating. Our support team is here to help and guide you through the returns procedure. We work closely with many manufacturers to ensure our customers are provided with a swift and smooth return procedure.

On some occasions it might save you time and money to handle the return directly with the manufacturer. We will advise you of this option when appropriate. Please click here to check service availability and contact details by manufacturer.
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TV & Monitor Pixel Policy
Please be aware that all of our Suppliers and thus Overclockers UK conform to the ISO 13406-2 standard - the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing "ISO 13406-2" and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.
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Manager's promise
Our exemplary after care services, where we endeavour to service and cater for any and every customer requirement are upheld to the letter.

In the unlikely event of unsatisfactory proportions, you can talk to us. We encourage you contact the relevant channels of support and flag up your issue. We will then ensure a member of our senior management will contact you within a strict 24 hour window. However we have a firm belief that you will never need to tread down that path.
Back to FAQ



Click here to set up a Webnote


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Lines open 8.30am to 5.30pm Monday to Friday and 9.00am to 5.00pm Saturday