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Overclockers UK Technical Support, Warranty and Returns Policy
Technical support numbers
Support - UK 0871 200 5053
Support - International +44 871 200 5053
Systems Support - UK 0871 200 5054
Systems Support - International +44 871 200 5054
Calls from UK landlines cost 10 pence per minute. Call charges from mobiles and international numbers may cost more.
Warranty
Within 28 Days of Purchase Date
- Direct Manufacturer Technical Support. Some manufacturers are happy to provide direct technical support and returns processing within 28 days of purchase. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please see the table below marked "Under 28 Day Support". Any support offered by manufacturers does not affect your statutory rights.
- Overclockers UK Technical Support. We are happy to provide free technical support to all Overclockers UK customers who require help or advice regarding products purchased from Overclockers UK. To obtain Technical Support please call 0871 200 5053 (calls cost 10p per minute) and ensure you have your order number to hand. Alternatively please use our RMA WebNote system.
- Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Overclockers UK by letter, fax or RMA WebNote giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Overclockers UK at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Overclockers UK will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Overclockers UK may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Overclockers UK (Esnet Ltd), 4 Axis, Millenium way, High Carr Business Park, Newcastle-under-lyme, ST5 7UF.
- Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.
- If returning goods to Overclockers UK for reasons other than your right to cancel under the Distance Selling Regulations (2000) further conditions apply. For further details please see "In all Cases Where Support and/or Returns Service is Provided by Overclockers UK" below.
After 28 Days of Purchase Date
- Direct Manufacturer Technical Support. Although Overclockers UK is happy to provide support after 28 days many manufacturers or their appointed agents offer a direct service. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please see the table below marked "Over 28 Day Support".
- Exceptions. For manufacturers who do not provide a direct service Overclockers UK will provide Technical Support and Returns service for up to 1 year from date of purchase. In certain circumstances we may provide support for products over 12 months old. To obtain Technical Support please call 0871 200 5053 (calls cost 10p per minute) and ensure you have your order number to hand. Alternatively please use our RMA WebNote system.
- If returning goods to Overclockers UK further conditions apply. Please see - In all Cases Where Support and/or Returns Service is Provided by Overclockers UK.
- When returning goods, other than under the Distance Selling Regulations, for repair or replacement, please retain all ancillary inclusions e.g. manuals, cables, discs as replacement products are generally in brown boxes without the original extras.
In all Cases Where Support and/or Returns Service is Provided by Overclockers UK
- Compatibility - Applications, drivers and games are often released to market with bugs that can affect hardware performance. Therefore Overclockers UK cannot guarantee that every hardware product is 100% compatible with every software product available.
- Returning Faulty Goods - Please be sure returned goods are faulty and the problem experienced is not caused by another component in your system or by software configuration. If after having received Technical Support information you are completely satisfied you have faulty goods please request an RMA number (Return Merchandise Authorisation) by calling 0871 200 5053 (calls cost 10p per minute) or using our RMA WebNote system.
- Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Distance Selling Regulations (2000).
- Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
- Packaging. Returned items should be packaged properly and shipped in a plain outer box.
- Testing. All returned items not returned in accordance with the Distance Selling Regulations (2000) are tested by Overclockers UK technicians. Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. This does not affect your statutory rights.
- TVs and Monitors. If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of Overclockers’ Suppliers and thus Overclockers UK conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return
| Manufacturer |
Under 28 day support |
Over 28 day support |
Website/Email |
Telephone |
Agent/Additional info |
| 3COM |
Yes |
Yes |
Website |
0800 096 3266 |
|
| Acer |
Yes |
Yes |
Website |
|
|
| Acoustic Energy |
Yes |
Yes |
Website |
01285 654432 |
|
| Adaptec |
Yes |
Yes |
Website |
0049 894 366 554 |
|
| Antec |
No |
Yes |
Website |
|
|
| APC |
Yes |
Yes |
Website |
08002799254 |
|
| Apple |
Yes |
Yes |
Website |
08708760753 |
|
| Asus |
No |
No |
|
08701208340 |
For any Asus product over 12 months old (except motherboards) |
| AudioTrak |
Yes |
Yes |
Website |
0049 07152 39888 |
|
| Axis |
Yes |
Yes |
Website |
0871 200 2071 |
|
| Belkin |
Yes |
Yes |
Website |
0845 604 7787 |
|
| BenQ |
Yes |
Yes |
Website |
02072160039 |
|
| BFG |
Yes |
Yes |
Website |
001 630 637 2459 |
|
| Buffalo |
Yes |
Yes |
Website |
|
|
| Canon |
Yes |
Yes |
Website |
00 800 226 66797 |
|
| CiBox |
No |
No |
|
0871 855 3176 |
3 year warranty |
| Corsair |
No |
Yes |
Website |
001 800 205 7657 |
|
| Creative Labs |
Yes |
Yes |
Website |
|
|
| Crucial |
Yes |
Yes |
Website |
0800 013 0330 |
|
| D-link |
Yes |
Yes |
Website |
0871 873 3000 |
|
| DELL |
Yes |
Yes |
|
08709080500 |
|
| DFI |
Yes |
Yes |
Website |
0031102961848 |
|
| Draytek |
Yes |
Yes |
Website |
|
|
| Dynamode |
Yes |
Yes |
Website |
0845 362 3261 |
|
| Enermax |
Yes |
Yes |
Email |
|
|
| Epox |
Yes |
Yes |
Website |
|
|
| Epson |
Yes |
Yes |
Website |
0871 423 7766 |
|
| G.Skill |
Yes |
Yes |
Website |
|
|
| Genius |
Yes |
Yes |
Website |
0208 664 2710 |
|
| Gigabyte |
Yes |
Yes |
Website |
|
|
| Gyration |
Yes |
Yes |
Website |
|
|
| Hiper |
Yes |
Yes |
Website |
01908225588 |
|
| HP |
Yes |
Yes |
Website |
0870 842 2339 |
|
| Hyundai |
Yes |
Yes |
Email |
08718 553 171 |
|
| IcyBox |
Yes |
Yes |
Website |
|
|
| Iiyama |
Yes |
Yes |
Website |
0870 224 9595 |
|
| Intel |
Yes |
Yes |
Website |
0870 607 2439 |
Retail Intel products only (not OEM) |
| iRiver |
Yes |
Yes |
Website |
|
|
| JBL |
Yes |
Yes |
Website |
|
|
| LaCie |
Yes |
Yes |
Website |
+44 (0)207 250 4 |
|
| Laing |
Yes |
Yes |
Email |
0871 855 2424 |
|
| Lexmark |
Yes |
Yes |
Website |
0870 733 7100 |
|
| LG |
Yes |
Yes |
Website |
0844 847 5454 |
|
| Liebert |
Yes |
Yes |
Website |
01628403200 |
|
| Linksys |
Yes |
Yes |
Website |
0800 026 1418 |
|
| Logitech |
Yes |
Yes |
Website |
02073090126 |
Retail only |
| M-Audio |
Yes |
Yes |
Website |
|
|
| Maxtor |
No |
Yes |
Website |
|
|
| MGE |
Yes |
Yes |
Website |
0800 279 9254 |
|
| Microsoft |
Yes |
Yes |
Website |
08706010100 |
Retail only |
| Mirai |
Yes |
Yes |
Website |
0871 855 2415 |
|
| MRI |
Yes |
Yes |
Website |
02082004422 |
|
| MSI |
Yes |
Yes |
Website |
|
|
| Mushkin |
Yes |
Yes |
Website |
0018005691868 |
|
| NEC |
Yes |
Yes |
Website |
0870 120 1160 |
Monitors |
| Netgear |
Yes |
Yes |
Website |
08701121206 |
|
| nTech |
Yes |
Yes |
Website |
02089913788 |
|
| OCZ |
Yes |
Yes |
Website |
+31 15 219 10 36 |
|
| Patriot |
Yes |
Yes |
Website |
|
|
| Philips |
Yes |
Yes |
Website |
02079490069 |
|
| Philips |
Yes |
Yes |
|
08701123007 |
Recon. MP3 |
| Plantronic |
Yes |
Yes |
Website |
0800410014 |
|
| Plextor |
Yes |
Yes |
Website |
02079490109 |
|
| Razer |
Yes |
Yes |
Website |
|
|
| Saitek |
Yes |
Yes |
Website |
01454451900 |
|
| Samsung |
No |
Yes |
Website |
|
Monitors |
| Samsung |
No |
Yes |
Website |
02083373901 |
Hard Drives/Optical |
| Seagate |
No |
Yes |
Website |
|
Hard Drives |
| Seasonic |
Yes |
Yes |
Website |
|
|
| Sennheiser |
Yes |
Yes |
Website |
+44 (0) 1494 551 |
|
| Sharp |
Yes |
Yes |
Website |
08707380000 |
|
| Shuttle |
Yes |
Yes |
Website |
08707740248 |
|
| Sony |
Yes |
Yes |
Website |
08705111999 |
|
| SpeedLink |
Yes |
Yes |
Website |
004944257125133 |
|
| Tagan |
Yes |
Yes |
Website |
|
|
| Terratec |
No |
Yes |
Website |
+44 (0) 208 602 |
|
| Turtle Beach |
Yes |
Yes |
Website |
|
|
| US Robotics |
Yes |
Yes |
Website |
08708444546 |
|
| VapoChill |
Yes |
Yes |
Email |
004596450047 |
|
| VideoSeven |
Yes |
Yes |
Website |
00800 555 333 12 |
|
| Viewsonic |
Yes |
Yes |
Website |
0207 921 2200 |
|
| Western Digital |
No |
Yes |
Website |
|
|
| XFX |
Yes |
Yes |
Email |
09068354400 |
|
| Zalman |
Yes |
Yes |
Website |
08703214620 |
|
|
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