I believe so yes. When I spoke to my local rep, he advised me to wait until the day my contract was due to expire, then call up and he would set me up as a new account. However, I just ended up using the online chat and asked them what renewal deals they had. It was less hassle and they still sorted me out with a good deal on another 12month contract.Once your contract runs out are you eligible for new customer prices online?
My 9 months at £18 switched to £35 last month for 100Mb. I can either wait two months or start a new 12 month contract at £35 for a speed bump to 150Mb.
I won't phone up to haggle tbh.
Also, about a month later they changed the mid-tier package to 150 symmetrical. So again I spoke to them via web chat and they just upped my speed FOC, it just reset my 12-month period. Happy days