3080 / 3090 / 3070 Gigabyte Eagle Gaming OC & Vision Power Connector Concerns

[Grimfusion]

Just to let everyone know. I've received my card back. Connector and pins look much better. I've yet to test it but will let you know how it goes when I've had some time this evening.

Fantastic after sales service.

Thanks @GIGA-Man !!!

 

[Wedgehog]

Hmmm so now we all know why there has been no sign of any Gigabyte cards for weeks, they are franticly fixing them all before they get sent out!

 

[MoX_Farrow]

Hmmm so now we all know why there has been no sign of any Gigabyte cards for weeks, they are franticly fixing them all before they get sent out!

Better that then receive a faulty one I guess. Of course, that's if that's true in the first place since other places have been receiving and shipping Gigabyte cards.

 

[GIGA-Man]

@GIGA-Man - are you able to upload a photo/show us what the new connector/fix looks like?

From what I know, it looks almost exactly the same as the original.

 

[GIGA-Man]

Good to hear ... So just how many are out there in the wild atm or soon to be with the old connector box any rough estimate..and are you able to give the serial number info cut off point on the Old design ?

I've asked my HQ for more info and will share what I can.

 

[harney]

Just to let everyone know. I've received my card back. Connector and pins look much better. I've yet to test it but will let you know how it goes when I've had some time this evening.

Fantastic after sales service.

Thanks @GIGA-Man !!!

That is great news Grimfusion quick turnaround too .keep us updated .enjoy the card

I've asked my HQ for more info and will share what I can.

thank you

 

[GIGA-Man]

Based on the current info I have, and this is limited to the reports I see here specifically. The connectors are not faulty, however some units after repeat use are developing a problem where the pins become lose and do not make proper connection with the pin outs form the PSU. I will make sure that anyone that has a card with the original connector fault, can report the problem to me directly or on here and I will make sure it gets fixed for you ASAP.

 

[harney]

Based on the current info I have, and this is limited to the reports I see here specifically. The connectors are not faulty, however some units after repeat use are developing a problem where the pins become lose and do not make proper connection with the pin outs form the PSU. I will make sure that anyone that has a card with this original connector, can report the problem to me directly or on here and I will make sure it gets fixed for you ASAP.

thx shall Update #4

 

[Henrik Hellervik Nesne]

Alright. I just contacted my retailer once again, and if i RMA it i'll be placed in the back of the queue behind new orders for the cards apparently, so this seems like a lose-lose situation to me. Either i RMA it, get my money back and won't see another card until 2021, or I can try to fix it myself. Will i break the warranty if I open the card and fasten the pins in my power connector? As I'm from Norway, shipping my card to the UK for a small fix seems a bit unnecessary. Not even sure you take in cards from other countries

edit:
@GIGA-Man
Could you clarify this for me, please?

 

[harney]

Alright. I just contacted my retailer once again, and if i RMA it i'll be placed in the back of the queue behind new orders for the cards apparently, so this seems like a lose-lose situation to me. Either i RMA it, get my money back and won't see another card until 2021, or I can try to fix it myself. Will i break the warranty if I open the card and fasten the pins in my power connector? As I'm from Norway, shipping my card to the UK for a small fix seems a bit unnecessary. Not even sure you take in cards from other countries

Maybe contact GIGA-Man not sure how you stand here with it not being a purchase for OCUK ..i would assume they want this resolved and would be the right thing to do i guess

the other problem is to get to the connector block the entire heatsink as to be removed hence why GIGA-man stated not to be done by end user

 

[Henrik Hellervik Nesne]

the other problem is to get to the connector block the entire heatsink as to be removed hence why GIGA-man stated not to be done by end user

Yeah, that's what I was afraid of... Hands down the worst retailer and customer experience I've had in my life so far
Obviously it's Gigabyte who's at fault here, but my retailer hasn't really been much of a help either. I've had it since 27th of September and I just want to plug it in, christ. Haha. Thanks for the reply

 

[Ico]

Just to let everyone know. I've received my card back. Connector and pins look much better. I've yet to test it but will let you know how it goes when I've had some time this evening.

Fantastic after sales service.

Thanks @GIGA-Man !!!

Great to hear that is fixed for you. How long it took to get it back please

 

[Ico]

Do you guys using RGB fusion 2.0 . For some reason its not working on my pc with 3080 gaming oc card.
The app menu is greyed out i cant do nothing with it. Dont know if its hardware related issue or software . I uploaded video for better understanding https://youtu.be/9txbKojB-1Y

 

[GIGA-Man]

Yeah, that's what I was afraid of... Hands down the worst retailer and customer experience I've had in my life so far
Obviously it's Gigabyte who's at fault here, but my retailer hasn't really been much of a help either. I've had it since 27th of September and I just want to plug it in, christ. Haha. Thanks for the reply

Mail me your contact details [email protected] I'll send them over to the people that look after Norway and see what they can do for you.

 

[harney]

Do you guys using RGB fusion 2.0 . For some reason its not working on my pc with 3080 gaming oc card.
The app menu is greyed out i cant do nothing with it. Dont know if its hardware related issue or software . I uploaded video for better understanding https://youtu.be/9txbKojB-1Y

Not sure on that Ico i do not use these types of software ... maybe start a thread so more peeps will see and help you from there

 

[Ico]

Not sure on that Ico i do not use these types of software ... maybe start a thread so more peeps will see and help you from there

thanks maybe ill do it later im not in the rush to get connectors replaced atm and same time RGB fusion check. Also im waiting for Gigabyte CS response on this matter. Glad you pointed out connectors issue and Gigabyte is resolving it promptly

 

[orbitalwalsh]

Based on the current info I have, and this is limited to the reports I see here specifically. The connectors are not faulty, however some units after repeat use are developing a problem where the pins become lose and do not make proper connection with the pin outs form the PSU. I will make sure that anyone that has a card with the original connector fault, can report the problem to me directly or on here and I will make sure it gets fixed for you ASAP.

nice touch !

 

[pandem0nium]

Will you replace the connectors if faulty for the life of the card? Or just during it's warranty period?

 

[behemothlair]

Good to hear ... So just how many are out there in the wild atm or soon to be with the old connector box any rough estimate..and are you able to give the serial number info cut off point on the Old design ?

For what is worth I got Vision pre-ordered on OCUK ( 2nd place in the queue ) I shall update how pins are once I have received my card.

 

[Henrik Hellervik Nesne]

Update:
Opened my GPU, pushed the pins back into the power connector, plugged in the 8-pin cables, made sure to push the pins all the way in from underneath the card's power connector, put on some new thermal paste, put the whole thing together and now it's running like a dream. It was a very easy fix, but I've never done it before so i was a bit sceptical. Glad i did it though. I must say I am astounded how they we're able to ship this card with this power connector though. I'll probably have to go through the same process again if i ever plug the power out of the card.