Noooooooooooooooo :(

Steedie · 29 Nov 2007 at 20:11

I can't believe it

My launch day console has just died

It's been fine today, turned it on earlier played some Mass Effect, then just turned it on now

Instant 3 red lights

I'm gutted!

So what's the procedure now, do I just ring MS?

Very very sad

I honestly thought my console was going to be alright having gone all this time

ste_bla · 29 Nov 2007 at 20:13

0800 587 1102 open 8am - 10pm

They send you an email with shipping label after 2 days

You call UPS they collect next day

4 weeks later (if you lucky) you get a 360 back

Steedie · 29 Nov 2007 at 20:16

I dont have the box or anything, is any old box ok? Do I have to pay for UPS?

I'm so sad

Its not even giving me an error message, wont give a signal to the TV, totally dead

Scratchy · 29 Nov 2007 at 20:17

It happens to all of us eventually

Mine took about 2 weeks that was around september though.

Yeah any old box will do just pack it in tightly use shredded paper or something if you have nothing else.

ste_bla · 29 Nov 2007 at 20:18

Blank box tape the emailed label onto ms pay for the collection

Mines there at the moment still they might see each other!

Also is it bad i knew the number off by heart?

Steedie · 29 Nov 2007 at 20:21

ste_bla said:
Blank box tape the emailed label onto ms pay for the collection

Mines there at the moment still they might see each other!

Also is it bad i knew the number off by heart?

Haha you know what mate, I was thinking thats a bad thing on the 360's reliablility part that you knew the number like that

I'll let my 360 know to look out for yours, its currently being read its last rights by none other than Father Wii, the PS3 is currently laughing his ass off....git

Wyrdo · 29 Nov 2007 at 20:25

Unlucky

Alrik · 29 Nov 2007 at 20:34

Why do people even bubble wrap it or try to protect it? Both the MS customer support rep and UPS told me not to bother and to put it in any old box and there was no problem at all.

This was around March this year though so I have no clue whether they've changed their minds about it.

Bonjour · 29 Nov 2007 at 20:46

My launch console died last week.

You can actually do the business online, rather than phoning them up.

https://service.xbox.com/servicehome.aspx?mkt=en-gb

I sent mine back in an old Sony Playstation box, just for a laugh.

ste_bla · 29 Nov 2007 at 20:48

Bonjour said:
My launch console died last week.

You can actually do the business online, rather than phoning them up.

https://service.xbox.com/servicehome.aspx?mkt=en-gb

I sent mine back in an old Sony Playstation box, just for a laugh.

Mine would new allow me to do it just came up error, call 0800....

Zico · 29 Nov 2007 at 21:07

Bonjour said:
I sent mine back in an old Sony Playstation box, just for a laugh.

Hah, I beat you to it. Mine died in July and I used my brother's PS2 box

SiD the Turtle · 29 Nov 2007 at 21:21

kalanium said:
Why do people even bubble wrap it or try to protect it? Both the MS customer support rep and UPS told me not to bother and to put it in any old box and there was no problem at all.

This was around March this year though so I have no clue whether they've changed their minds about it.

Seeing as in my case at least they sent back my console and not a new one, I would like to see it back in the condition I sent it.

Richdog · 29 Nov 2007 at 21:23

It's amusing how I now only need to read the thread title "Nooooooooooooooo", see it's in the consoles section, and instantly know it's the 3 RROD.

Sorry to hear it's happened though, just go for the RMA as suggested.

Steedie · 29 Nov 2007 at 21:26

I've just done the online option, registered my console, but the warranty status says:

"Out of Warranty"

I thought they all got extended

EDIT - Never mind, noticed later on it says about it anyway

Kainz · 29 Nov 2007 at 21:31

Eeep, sorry to hear that mate. lol I knew what it was the moment I saw the thread title.

It makes me ponder how long this launch day 360 will last me too. I'm already considering a second 360 for Xmas just incase my launch day one should die. I'm actually looking forward to repairing it myself properly for once.

Warranty FAQ

Steedie · 29 Nov 2007 at 21:37

Right cheers for the help guys, done it all online, just waiting for my labels now

So tomorrow when I ring UPS, if I mention its an Xbox, they'll know its all free?

Or do I get a number with the labels that is used to book a delivery with UPS?

McManicMan · 29 Nov 2007 at 21:44

Kainz said:
I'm actually looking forward to repairing it myself properly for once.

i've fixed one that has the same problem the Op is suffering from, took 20mins at most and still working fine now 4 months later - better than waiting upto 4 weeks, lol

rudekid · 29 Nov 2007 at 22:05

Mine just died this afternoon also a launch day console luckily i bought a new on last week for the kids bedroom.

Mr.Orb · 29 Nov 2007 at 22:09

Mine died the other week, its getting picked up tomorrow.

weringo · 29 Nov 2007 at 22:21

My second one started dying today

Red dots all over the screen when playing COD3