Minimum salary for IT Helpdesk support?

[Mirage]

For a role in helpdesk here in the Cardiff location for a (UK/World) large insurance company helpdesk is up to £19K (First line).

 

[Tk7]

I started my current job on 13.5k doing hardware support. Got promoted to 16.5k doing software support too, now on 19.5k doing 2nd level support.

Not the highest wages, but i'm very pleased. been here 2.5 years, and with my wifes salary and low living costs, we live quite comfortably.

 

[TheDean]

My first job in IT support was first line £6 an hour.
Then at Convergys on the Microsoft campaign with Penski and co I was 2nd line so £8 an hour.
Moved to another first line support and moved from 14.5k pa to 19k pa and recently promoted to Technical Lead on 23k.

Money is alright for the North East.

You were on th MS contract as well?!

 

[Saytan]

basic helpdesk? what's the minimum wage these days?

 

[LordSplodge]

That's a helluva rise. You sure the figures are right (he may be on less than you were)?

Very rare you see people more than double their salary within the same department in one jump - normally that requires a change in company.

I thought they would pay him less (say around 15k) but I found out they had matched my pay (I have 8 years server/network management experience MCSE and CCNA) - my jaw dropped so hard it hit the floor.

 

[penski]

That's Si, Bertie...

*n

 

[Stelly]

Seen some starting roles at £9k

Would probs say the average is around £16K

More for in London

9k, wow never seen it that low before...

Stelly

 

[fonzee]

9k, wow never seen it that low before...

Stelly

see it all the time down here in Cornwall, although it seems to have picked up lately with quite a few 12k jobs... a lot of my colleages started on the job doing 1st line support on 6-7k about 5 years ago... shocking.

 

[Wicksta]

I thought they would pay him less (say around 15k) but I found out they had matched my pay (I have 8 years server/network management experience MCSE and CCNA) - my jaw dropped so hard it hit the floor.

Why did you refuse to train him?

 

[BoomAM]

I know County based IT jobs its not all that good pay compared to industry rates.
Most of the jobs, from technicians to network managers will be on sub £20k.
They have problems keeping staff on because of that.

 

[LordSplodge]

Why did you refuse to train him?

It's complicated but lets just say it was deserved.

 

[Wakinglimb]

Generally it goes something like:
1st line = 14-17k
2nd line = 18-23ish

If its a 1st/2nd with a specialty (eg oracle, active directory etc) and you have relevant qualification add about 5k.
If its contract work the basic will be about 2-4k more and the specialty stuff getting on for double.
I do second line oracle DBA on 28k salaried, the contractors working with me (same job/responibilties etc) are on closer to 50 (oracle OCA) or 65 if fully qualified (oracle OCP).

You can add £5k to each of those numbers for London too (on average).

At my place it's more like:
1st: 28 - 35k
2nd: 30 - 40k
3rd: 35 - 50k

Remember if you work your way up to do 2nd/3rd line support you'll get an on-call allowance and overtime.

 

[CLAWS]

A little late, but 1st liners where I work, start at £19.5k

 

[bangaho]

I get 27k + bonus and healthcare for a 2nd/3rd line role with responsibility for firewall/VPN.

1st line helpdesk people here get about 16k.

 

[Richdog]

You can add £5k to each of those numbers for London too (on average).

At my place it's more like:
1st: 28 - 35k
2nd: 30 - 40k
3rd: 35 - 50k

Remember if you work your way up to do 2nd/3rd line support you'll get an on-call allowance and overtime.

28-35k for 1st line... is that an iunvestment bacnk or something?

 

[Wakinglimb]

28-35k for 1st line... is that an iunvestment bacnk or something?

That's without shift allowance and overtime.

It's in financial data in Canary Wharf, I'm third line though, which should mean investment bank for me eventually