How could they do this to me !! abysmal customer service ! Is this even legal ?!

Combat squirrel · 24 Mar 2008 at 14:21

WHAT THE ****

NOW:

Couple months back:

******** !! I DIDNT ASK TO BE TRANSFERED TO TISCALI'S SERVERS !!

What are my rights folks ? im phoning them up as we speak, my 4 year rock solid 8mb line has come to an end

Im paying for an unlimited (190gb allowence due to rubbish customer service couple years back) 8mb line at £25 a month

This is abysmal customer service and without my permission they have moved me, the physical server is now also double the distance as the old one.

If I demand to be transfered back to the origonal servers can I make them do that ?

EDIT: I actually feel physically sick im accessing the internet via tiscali eewwww only the WORST ISP since time began :mad:

crazyDAJT · 24 Mar 2008 at 14:32

that seams odd....

they haven't merged or anything have they? then you pritty much have no choice over it.

Combat squirrel · 24 Mar 2008 at 14:35

crazyDAJT said:
that seams odd....

they haven't merged or anything have they? then you pritty much have no choice over it.

I think they have merged but thats not the point, why could they not of just left things as they were ?

Its customer service simple as that, im gonna quit they just lost all that money from me I would have paid them had they left things as they were

crazyDAJT · 24 Mar 2008 at 14:41

if they have merged.

it is there servers, maybe they are consolidating there infrastructure. instead of having 2 servers they now have one etc. but this one is now massively over subscribed.

if this is the case, you can only really complain, its up to 8MB remember.

come join the kids over at sky

Combat squirrel · 24 Mar 2008 at 15:05

Am currently deciding between UK online (skys broadband only service) or PlusNet PRO which is only 10gb a month daytime, unlimited downloads between midnight and 8am, but is prioritised so I always have fast internet for internet gaming etc

hmmmmmm desicions

Is there software that will allow you to monitor ALL computers on 1 network via one router? (amount of data transfered software) So I can see how much my house mates are using ? I can obviously put software on my pc, but id like to be able to install something on theres that allows me to access there PC's remotely and see how what they have downloaded......if that makes sense. I really cant be bothered to build a linux router box to do this, its to expensive, we currently have 4 PC's all connected via a netgear modem/router/firewall thingy

crazyDAJT · 24 Mar 2008 at 15:17

Combat squirrel said:
Is there software that will allow you to monitor ALL computers on 1 network via one router? (amount of data transfered software) So I can see how much my house mates are using ? I can obviously put software on my pc, but id like to be able to install something on theres that allows me to access there PC's remotely and see how what they have downloaded......if that makes sense. I really cant be bothered to build a linux router box to do this, its to expensive, we currently have 4 PC's all connected via a netgear modem/router/firewall thingy

no idea about software to do this, and it would have to be on all the PC's i would guess.

some modems/rooters actually count the data transferred.

entering pure speculation now: you could set up a Soekris box. its a small PC with no HD drive. install linux on it and you have a rooter that will do traffic shaping.

Combat squirrel · 24 Mar 2008 at 15:21

Interesting, I dont really want to do traffic shaping in house, just want to have a simple metre on my desktop that tells me how much upload/download the entire house is doing

LoadsaMoney · 24 Mar 2008 at 17:39

Pipex were bought by Tosscali, so thats right above, you are now on Toscalli.

IAmATeaf · 24 Mar 2008 at 17:41

Have you checked what speed your modems syncing at both before and now? In terms of the distance simple IP routing rules and how busy particular routers are could account easily for the <50 and ~100 miles.

What is strange I agree is your max download speed.

SouthYorkieLad · 25 Mar 2008 at 09:34

I would consider changing if you have easynet in your area go with ukonline, really good service, never had a drop out and great speeds constantly.

booyaka · 25 Mar 2008 at 10:15

switch to any of the other ADSL providers - ADSL24 are great - 30gb peak and 300gb off peak for £20 a month any i get 7.5mb download speeds with zero traffic shaping and restrictions.

I moved from tiscali about 18 months ago and never looked back

teaboy5 · 25 Mar 2008 at 12:07

i am with nildram and noticed i got changed over to the tiscali servers last night.

So far i haven't noticed any problems, downloads are still as fast. But i noticed the ping is up 10ms

Also i noticed on the adslguide forums a lot of people complaining about being put on the LLU service. I thought this was better than the standard adsl connection at the exchange.

I see i don't have tiscali equipment installed at my exchange, which i hope can only be a good thing.

FTM · 25 Mar 2008 at 12:45

I was with nildram..until tiscali bought pipex..then bailed out as it was only ever going to go downhill with those clowns running things

went to Be* less money, and faster

LoadsaMoney · 25 Mar 2008 at 12:51

booyaka said:
switch to any of the other ADSL providers - ADSL24 are great - 30gb peak and 300gb off peak for £20 a month any i get 7.5mb download speeds with zero traffic shaping and restrictions.

I moved from tiscali about 18 months ago and never looked back

Have to agree, Enta. resellers are great, im on UKFSN, on their MAX 60gb package which is £29.99 a month, can't fault the service, very generous caps, and no traffic shaping as said, i get 5.5-6mb.

milkinc13 · 25 Mar 2008 at 19:03

Combat squirrel i think it may be time to ask for your MAC

EagleOC · 5 Apr 2008 at 08:39

I'd do it sooner, rather than later. This used to be a healthy and stable 4Mb/s Nildram connection.

NorthstaNder · 5 Apr 2008 at 09:47

IDNet for the win

VaderDSL · 5 Apr 2008 at 09:49

NorthstaNder said:
IDNet for the win

I love IDnet

went Nildram (2 years) > IDNet (1 year) > Virgin (1 year was already in new place, not my choice) > Be* (4 weeks) > IDNet (yay)

sniper007 · 5 Apr 2008 at 09:51

You feel physically sick over a slow net connection? Get a grip. It's hardly 56k. Pick up the phone, speak to customer service. Job done.

NorthstaNder · 5 Apr 2008 at 10:02

sniper007 said:
Pick up the phone, speak to customer service. Job done.

Not if he has to phone Tiscali!

To the OP: Just phone up and get your mac and move on!