It's a shame really, we voted on here a few years back whether to use City Link or Amtrak. For the majority of users Amtrak was awful, and City Link appeared to be the lesser of two evils.
I for one, voted for Amtrak as City Link are absolutely useless around here. It took them 3 weeks to deliver some parts from OcUK last year because they kept trying to deliver to the wrong address... aparently the postcode for my work address doesn't exist
Sure, our entire street... the main street into town disappeared!
Thankfully after many calls to Taiwan and India talking to City Link, and one or two calls to Stoke-On-Trent to OcUK it all got sorted and OcUK even refunded my delivery which was nice.
However that's only 1 of a million plus problems I've had with Poopy Link.
It's one of the few reasons I can't class OcUK as a top etailer yet. If possibly I'd like an option to choose Amtrak or City Link on my order - It'll please both worlds then, those that have had issues with Amtrak choose City Link, those that have problems with Poopy Link choose Amtrak... problems solved!
But I doubt that would ever happen. It's not really OcUK's fault, and if you do get really bad problems with your delivery (like me having to wait 3 weeks) give OcUK a buzz and just let them know how poor it was. I was told that if I can get City Link to admit that City Link were at fault then my delivery would be refunded... low and behold I did, and my money came back into my account