I've worked in call centres for approx 15 years+ now and have pretty much heard it all, but the most fun we ever had was when I worked for a large car insurance broker in Stoke (they're still in business I believe) Our number must have been very similar to a well know courier service so at least once a day we'd get a call from someone either trying to track a delivery or request one, one bored evening I get a call from a rather posh and impatient gentleman wanting to know how much it would be to courier a golf club up to Scotland, he completely ignored my advice that he'd dialled the wrong number so deciding to play along I asked him to measure the club, he huffed and puffed about it but came back several minutes later with a figure in inches, telling him that we only worked in metric I got him to go back and measure it again in centimetres, so he comes back again after much mumbling and we get a figure so I pretent to work out some prices and tap away at the keyboard loudly, go back to the customer and say it's 1cm too big and is it ok if we cut it in half and possibly just glue it back together at the other end, he stayed silent for several moments but then delivered such a torrent of abuse and threats that it still makes me cringe today.
Other tortures we inflicted on the more simple customers was to get them to go out and check what version flux capacitor they had on their car as it might lower the quote down a few percent, especially evil if they lived on a high floor of a block of flats.
Not the most professional of environments, but we did at least look forward to going into work.
Other tortures we inflicted on the more simple customers was to get them to go out and check what version flux capacitor they had on their car as it might lower the quote down a few percent, especially evil if they lived on a high floor of a block of flats.
Not the most professional of environments, but we did at least look forward to going into work.
