Hi all,
On 2nd October i purchased a Nokia N97 on Vodaphone network through Phones 4 U, I am really not happy with Vodaphone mainly and want to go back to O2, Anyone have any idea's what is the period i can cancel the contract with them?
Thanks
Hey,
Sorry to hear of your n97 woes.
I got an n97 from phones4u on vodafone on sept 19th. I've spent about 6-7 hours in total sat in phones4u shops arguing over a refund.
Phones4u technical department told me there's no issue, despite it being sat in front of me dropping signal to nothing and staying there in a town centre store as he said that. At the postcode they told me there would be good signal when I bought it, I get no signal unless I stand outside, when I then get 2-3 bars if I'm lucky. It rarely gets any reception and the signal fluctuates and drops calls all the time. They're a bunch of con-men.
In the end I had to write to head office to demand a refund. I got a call from them yesterday, saying they could exchange for a different handset, but would only offer a refund if I got verification from vodafone I had signal issues. So I called up vodafone customer services, got them to put a note on my account that the area I'm in gets poor signal, and I'm waiting to get a callback this afternoon from phones4u head office to see if they'll finally cancel the contract.
This whole process has been a lot of hassle, and really it shouldn't be so difficult to return a product that fails to perform its most basic function (bugs and general n97 crappiness aside).
I guess the moral of the story is: Never buy anything from Phones4u.