I'll keep this short and to the point initially...
I listed some items on ebay. Someone contacted me saying that if they did not sell they would be willing to give me XXX for these items as a one off outside of ebay transaction. They did not sell at auction and hence we delt outside of ebay. I said I did not want to use paypal due to fees, and they agreed and used bank transfer. I sent the items to them. They are now saying they want a full refund because the items are not up to scratch. (The items are fine obviously). At no point did I suggest (even in the ebay listing) that I do returns especially given the nature of these items. They are sending threatening emails suggesting they are going to take legal action if I do not refund them the full amount. (They are in posession of the goods still). They have my name/mobile number/bank transfer details (don't think they have my address though, but worryingly they have my work address and are claiming that they are going to write to my work informing them that I used them to pay for the courier. I did not do this, I used work as collection address only and paid for it all myself.).
What can I expect? We dealt outside of ebay and paypal remember.
Cheers
I listed some items on ebay. Someone contacted me saying that if they did not sell they would be willing to give me XXX for these items as a one off outside of ebay transaction. They did not sell at auction and hence we delt outside of ebay. I said I did not want to use paypal due to fees, and they agreed and used bank transfer. I sent the items to them. They are now saying they want a full refund because the items are not up to scratch. (The items are fine obviously). At no point did I suggest (even in the ebay listing) that I do returns especially given the nature of these items. They are sending threatening emails suggesting they are going to take legal action if I do not refund them the full amount. (They are in posession of the goods still). They have my name/mobile number/bank transfer details (don't think they have my address though, but worryingly they have my work address and are claiming that they are going to write to my work informing them that I used them to pay for the courier. I did not do this, I used work as collection address only and paid for it all myself.).
What can I expect? We dealt outside of ebay and paypal remember.
Cheers