Associate
Someone ran into the back of me last month, called the insurance company who came and collected my car from the roadside. I was told I would be walking home by Direct Line, but luckily the guy who picked up the car dropped me off. I took my laptop and my jacket, left everything else in the car.
Few weeks later, get a call from the engineer saying the car will most probably be a write off. The car was taken back to Wales, and being in Basingstoke, sent father in law over to the garage to pick up our belongings. They get there, no car. Track it down and had been moved to a "storage" place in Bristol, turns out to be an auctioneers. Rang them up, said they would post all our stuff back, great we thought. Box turned up, with a few items, missing about 18cds, car mats which we requested back, and other personal items. Phone garage and they say they will look into it, ring Direct Line who say the same. Week or so and no contact from either, ring up Direct Line again and moan, tell them this is theft, but was told not to worry as all our items would be reimbursed if missing "this happens all the time" the lady told me.
Ring up today with a list of CDs etc to be told - "you are covered up to £100 on your policy". Our workings put it at about £350. Cheeky gits, have stolen from us and now telling me I have to claim on my insurance to get £100. It is being referred to their team leader, but wondered if anyone has any advice.
Small claims court? I have home insurance with more than and get the free legal services, so might give them a bell tomorrow.
Any help greatly appreciated.
Thanks
Few weeks later, get a call from the engineer saying the car will most probably be a write off. The car was taken back to Wales, and being in Basingstoke, sent father in law over to the garage to pick up our belongings. They get there, no car. Track it down and had been moved to a "storage" place in Bristol, turns out to be an auctioneers. Rang them up, said they would post all our stuff back, great we thought. Box turned up, with a few items, missing about 18cds, car mats which we requested back, and other personal items. Phone garage and they say they will look into it, ring Direct Line who say the same. Week or so and no contact from either, ring up Direct Line again and moan, tell them this is theft, but was told not to worry as all our items would be reimbursed if missing "this happens all the time" the lady told me.
Ring up today with a list of CDs etc to be told - "you are covered up to £100 on your policy". Our workings put it at about £350. Cheeky gits, have stolen from us and now telling me I have to claim on my insurance to get £100. It is being referred to their team leader, but wondered if anyone has any advice.
Small claims court? I have home insurance with more than and get the free legal services, so might give them a bell tomorrow.
Any help greatly appreciated.
Thanks