my Nokia N900 has a dead pixel, where do i stand?

Flare · 7 Jan 2010 at 05:24

it's a brand new phone that i've had since sunday, is on contract with Vodafone and is fully insured. It would be greatly appreciated if anyone could let me know what Nokia's/Vodafone's dead pixel policy is and if there us anything i can do about it.

Thanks,
Flare.

PhillyDee · 7 Jan 2010 at 06:04

You have a cooling off period on the contract anyway dont you?

Doz007 · 7 Jan 2010 at 07:46

Did you get it over the phone or net? How about sending it back within 7 days under the distance selling regulations?

Christo · 7 Jan 2010 at 11:21

Are you sure ts a dead pixel? I have this white dot in the centre of my screen when its black, however you can move it by 'dragging' the screen. ie its not a dead pixel.

If it is a dead pixel - give them a call, if they dont replace it, send it back within 7 days.

subxero · 7 Jan 2010 at 13:02

My N95 8Gb had a dead pixel a couple of years ago, took it into Vodafone after doing an upgrade. To be honest they were fine and just swapped it with another in the store

"andy" · 7 Jan 2010 at 14:21

you get a 7 day cooling off period so technically you could give back the phone and contract

Andrew G · 7 Jan 2010 at 14:51

doesn't the 7 day cooling off period only apply if you have not used the device though?

Flare · 7 Jan 2010 at 15:38

it is definately a dead pixel, i'm going to go into vodafone today anyway because there is a problem with my sim card so i'll see what they say. I'll give the noka shop i got the phone from a ring. To be honest it isn't all that noticable it's annoying that i know it's there but i do notice it.

Rids · 7 Jan 2010 at 21:57

Where did you get it from mate?

If it came from a Vodafone store they will be happy to exchange it for another one within the first 28 days. If its from online / telesales I think the same applies but I'm not 100% sure of it. You will have to return it to the channel you got it from though, so if it was bought from a store, only a store can do the exchange, and if it came from online you'll have to get them courier one out.

Flare · 7 Jan 2010 at 22:12

it was from a Nokia shop, they said they would be happy to change it

Espi_Vodafone · 11 Jan 2010 at 18:49

Hi Flare,

Sorry to hear about the dead pixel. Such a tiny little thing,but once you know it's there you can't take your eyes off it!

Did you speak to nokia about getting an exchange? Also, did you manage to visit the Vodafone store about your sim?

If not and you would like us to help, feel free to contact us by following the link below -

Web Relations - Vodafone UK

(When contacting, please quote the code WRT135 in the subject line. In the main message please include a link to this thread and your user name.)

All the best,

Espi
Web Relations Team
Vodafone UK