Sky connect slow

DigitalReaper · 12 Apr 2010 at 21:26

Just got sky connect (8mb) up and running and i'm a bit concerned about the speeds i'm getting...

I pinged www.bbc.co.uk as well to get packet loss stats:

Ping statistics for 212.58.244.142:
Packets: Sent = 100, Received = 97, Lost = 3 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 79ms, Average = 51ms

Is this normal or will it improve? If it's normal is there anything I can do about it? We've just signed up for a TV/phone/BB package with sky.

CAPTAINBUMFLUFF · 12 Apr 2010 at 21:52

What type of speeds were you getting before could be a copper line fault

DigitalReaper · 12 Apr 2010 at 21:53

First time using ADSL, was previously on 20mbit VM cable

edit: I should point out that it was only turned on today and that it's still doing its learning thing... 1mbit seems to be extremely low as a starting point though, which is why i'm posting.

Ryan111 · 12 Apr 2010 at 22:06

You will probs get the full 8meg (at good times) but it will be nothing like your VM 20meg connection. Can you not get any LLU at your exchange?

DigitalReaper · 12 Apr 2010 at 22:11

I can get O2/BE at my exchange. Is it possible to switch over given that we've just signed up to a package deal with sky?

Ryan111 · 12 Apr 2010 at 22:18

Some kind of 30 day money back system in place? Ring sky and find out? If you can get Be/O2 you will get around 16-18meg through that line with a decent upload. Meaning it will possibly be better than your cable line.

Locky · 13 Apr 2010 at 08:31

Dump sky now, It seems you are on a BT based product and things will never improve, get o2/be ASAP.

ncjok · 13 Apr 2010 at 11:58

CAPTAINBUMFLUFF said:
What type of speeds were you getting before could be a copper line fault

Well spotted. That's why he's got the full 8 meg sync.

DigitalReaper,
Based upon the timestamp of your speed test, the problem is likely down to subscribing to an ISP reselling the BT Wholesale IPStream product. There have been a number of recent threads with people getting poor throughput due to the dynamic line management process adjusting IP Profiles, but in your case it is probably down to traffic shaping alone. That and the fact speedtest.net isn't the best place to test your connection.

Matteysan · 13 Apr 2010 at 14:38

Sky connect is awful, If you can change provider as soon as possible.

DigitalReaper · 13 Apr 2010 at 15:16

Right, i've just requested my MAC code. Even at this time of the day the speed is abysmal, last night even sites with a lot of bandwidth behind them (e.g. google) were timing out

Going to go with BE unlimited, unless I would be better off with one of the O2 packages? 40GB just isn't enough anyway, 3 users on the line 2 of which are reasonably heavy ones.

edit: I'm supprised they can still sell connections like this ("fit for purpose and of satisfactory quality" comes to mind)