T Mobile - Actually talking to a real person

Soldato
Joined
5 Apr 2006
Posts
4,103
Location
Wakefield
I'm trying to ring up to get put onto web n walk plus but can't for the life of me get to speak to an actual person, just endless automated "press 3 for more rubbish" drivel.

Anyone know how I can speak to somebody that can actually help?

Calling 150 at the moment.


Edit: Sorted it, just pressed 0 about 4 times which isn't an available option, got though to an irish bird, Wins all around.
 
Last edited:
Soldato
Joined
16 Jul 2004
Posts
14,075
Almost every automated phone operator or speech recognition system can be bypassed by a) randomly mashing the keypad over and over or b) silence.
 
Caporegime
Joined
7 Mar 2003
Posts
28,189
Location
Krispy Kreme drive thru
Not pressing anything or mashing the options will put you through to a general area. Take a few seconds and choose the right options then yo will get through to a more appropriate team to deal with the call.

If you are high value customer then you can probably still press 0 at the top level of the ivr and get routed to the high value teams (would imagine that still in place) or, pretend you are dialling from abroad ;)
 
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