Just phoned them up after being on hold for 15 mins, had a few issues with accent barriers, not sure what accent this guy had im crap at guessing accents and i have a thick north west lancashire accent which was kind of fun trying to understand each other.
Said he didnt know what was going to happen wether they would replace it or not, wether they would want something in return, wether they would want to pick the original unit up.
Not very impressed with the level of support so far, i'll see what happenes in a few days when the sales team gets back to the tech support guy......