Virgin Media superhub wireless frequently dropping out

Participant · 16 May 2011 at 14:43

Hi all

Since I've had 30Mb Virgin Media broadband, I've found that the wireless connection frequently (like two or three times per week) bricks, requiring a reset in order to bring back the wireless connection.

The wired connections is fine, rock solid, so it's not the internet connection that's at fault. There are three wireless devices with different NICs (one's a mobile phone) on the network and they all drop at the same time, so it's not a client issue either.

I'm going to contact VM of course, but first I'd like to be armed with some information...so has anyone else experienced this and managed to resolve it?

Thanks!

londonbairn · 16 May 2011 at 15:22

The WLAN on Superhub is pretty poor and well known to cause many problems.

Many of us disable wlan and use a seperate wireless router (eg DIR615)

rah^ · 16 May 2011 at 15:28

no one can confirm if its the device or the firmware either (both are pretty shoddy)

Participant · 16 May 2011 at 15:50

Thanks guys. I have a WRT-54GL lying around doing nothing, problem being I wouldn't get 30Mb over wireless if I did that (more like 10Mb by the sounds of it). And I'm very reluctant to shell out on a new 'N' router since I've already paid VM £30 for this piece of junk.

This is a classic example of false economy by VM. Yes they've saved money by buying a budget wireless modem / router, but then they have the cost of all those man hours supporting all the resulting issues.

toontoon · 16 May 2011 at 16:31

rafster said:
The WLAN on Superhub is pretty poor and well known to cause many problems.

Many of us disable wlan and use a seperate wireless router (eg DIR615)

Is that still possible? I thought Virgin had knocked it on the head. Do you have a guide?

benftl · 16 May 2011 at 17:31

It's very possible. Buy a DIR615 (D2 or D4), flash it with DD-WRT firmware, connect its WAN port to any LAN port on the SuperHub and put the DIR615's IP in to the DMZ of the SuperHub, job done.

toontoon · 16 May 2011 at 17:38

benftl said:
It's very possible. Buy a DIR615 (D2 or D4), flash it with DD-WRT firmware, connect its WAN port to any LAN port on the SuperHub and put the DIR615's IP in to the DMZ of the SuperHub, job done.

Thanks a lot, I'll give that a shot

kevpuk · 17 May 2011 at 11:19

Doesn't work with DIR-655

Roll on Bridge mode firmware.......if nothing else, I can then get back proper wireless and DYNDNS functionality.....

Mel_P · 18 Jun 2011 at 11:42

Virgin media "super" (ha) hub wireless

Does anybody know when virgin are going to something about this - mine seems to have a range of about 3m and not outside the room it is in. Two older netgear routers are far superior and I have these connected to the crap-hub (a better more appropriate name) for wifi.

Is it going to be updated so it actually works?

Randall8686 · 18 Jun 2011 at 15:28

Mel_P said:
Does anybody know when virgin are going to something about this - mine seems to have a range of about 3m and not outside the room it is in. Two older netgear routers are far superior and I have these connected to the crap-hub (a better more appropriate name) for wifi.

Is it going to be updated so it actually works?

Its been going on ages, i have one but i use another router, Give up and just get yourself a new router, there are 1000's of threads moaning about this all over the internet, once you have a new router you will be in the fast lane again.

Mel_P · 18 Jun 2011 at 15:32

I don't use it for wifi - I just plugged my existing wireless router into the crap-hub and have left it like that. Set up crap hub but nothing ever finds it!

stellasuppa · 18 Jun 2011 at 15:43

i have been told by a virgin engineer that in services with the super hub a few options need turning off for a better gaming experience

These are all found in the services tab
1.turn off firewall features
2.port scan detection
3.ip flood protection
not sure how true it is but it seemed to work for me i dont have issues with my ps headset or online gaming in general now .
I found doing this as well as putting my ps3 in dmz mode helped me , now i seem to kill more people in 1 on 1 situations more on kz3 .

Mel_P · 18 Jun 2011 at 16:25

stellasuppa said:
i have been told by a virgin engineer that in services with the super hub a few options need turning off for a better gaming experience .

It's not gaming performance - its just not very good (poor range).

MrMartyn1984 · 18 Jun 2011 at 17:55

I too have suffered badly fom this problem. I plugged my old 50mb modem in and it was running 20mb. Rang virgin who 'sent the signal' to put it backto 30, it didn't work! Plugged sh1tehub back in and not working either, sent signal again and that wouldn't work! Left me with no Internet until their IT department opens on Monday!

One very unhappy virgin customer.

LiamC · 18 Jun 2011 at 18:02

+1 here.

Get booted off Xbox live every now 'n' again

Randall8686 · 18 Jun 2011 at 18:26

LiamC said:
Get booted off Xbox live every now 'n' again

Your not missing much

IrishChr1s · 19 Jun 2011 at 16:23

Welcome to the superhub, ive posted exactally the same issues on here several times,
Still cannot fix it completely, but ive found changin ssid and network key fixes it for a few days.

I got tired doing this so wired up the house, a lot better now,

Mel_P · 19 Jun 2011 at 19:41

Why is is called the superhub - let's all call it the cr**hub!

rsmarsha · 13 Dec 2011 at 08:46

To use the superhub as a standard modem and have a router attached just go into the settings and under advanced at the bottom there is an option to switch it to modem mode.

I'm going to do this and go back to using my linksys router i had before they sent me this bucket of s***!

It's a netgear though so is to be expected as the reason i bought the linksys is the wireless routers virgin have provided in the past have all had the same problem and all have been netgear.