Associate
I just went through and purchased a Mac through the Online HE Site, i didn't see an option for apple care will i get an email soon?
The Apple HE store - Full prices and details in here. *prices correct as of 15/06/10*
- Thread starter Feek
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Associate
You will more than likely have to pester them to apply the Applecare. Make sure they give it to you in writing - i.e. via email that it has been applied.
Soldato
I thought any mac bought through HE gets 3 years of AppleCare automatically?
Soldato
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It's not AppleCare unless you pay for that, it's a 3 year hardware warranty. It should be there when you warranty check your device within a few weeks of purchase.
Associate
Sorry but are those the prices for Uni's?
Yes
Associate
Apparently the Airs don't.
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I purchased:
CC- HE CONTRACT UPLIFT MACBOOK-INT
This does include the 3 year warranty doesn't it?
CC- HE CONTRACT UPLIFT MACBOOK-INT
This does include the 3 year warranty doesn't it?
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Soldato
Oh joy, it's the waranty debate in here again!
When I bought my topspec 13" MBA last year I just said sod it and paid the £50 to avoid any hassle!
When I bought my topspec 13" MBA last year I just said sod it and paid the £50 to avoid any hassle!
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Not a warranty debate, it's what is the truth. To which, I would like to hear it with evidence if possible.
I purchased the HE Apple Care. What does that cover me for?
Soldato
Well what I meant is you get 3 year warranty when you purchase from HE, i've done this once before with my first Macbook. The £50 extra only gives you an additional 2 years of telephone support so you have 3 year hardware and 3 year telephone, if you don't select that option then you get 1 year telephone and 3 year hardware.
The hardware warranty is the one that counts anyway as you can just take it into any store, not much one can do over the phone really.
The hardware warranty is the one that counts anyway as you can just take it into any store, not much one can do over the phone really.
Associate
Like I said - It is better to call through to Apple Customer Services and ask them to email you to confirm that the 3 year uplift has been added on to you system.
Maybe there should be a sticky about this as there seems to be a debate about it every few weeks.
When bought from a HE store you should get the 3 year hardware warranty added automatically - but it seems that for about 50% of people it does not get added on. It therefore requires some pestering to Applecare in order for the uplift to be added to your system.
It is not worth paying the extra £50 for telephone support as telephone support just direct you towards your nearest Apple Store - I don't understand why people are paying £50 just for a piece of mind when you should get it for free.
It doesn't help that most of the sales staff are also unaware of the HE uplift - I've found that the only people who seem to be aware of it are the 2nd level support based in Ireland who are always very helpful compared to the 1st level Indian call centres.
Maybe there should be a sticky about this as there seems to be a debate about it every few weeks.
When bought from a HE store you should get the 3 year hardware warranty added automatically - but it seems that for about 50% of people it does not get added on. It therefore requires some pestering to Applecare in order for the uplift to be added to your system.
It is not worth paying the extra £50 for telephone support as telephone support just direct you towards your nearest Apple Store - I don't understand why people are paying £50 just for a piece of mind when you should get it for free.
It doesn't help that most of the sales staff are also unaware of the HE uplift - I've found that the only people who seem to be aware of it are the 2nd level support based in Ireland who are always very helpful compared to the 1st level Indian call centres.
Soldato
I paid the £50 purely to avoid the hassle of OMG my status only says 12 months and having to make a phone call. Time is money afterall
.
Associate
Ha - It only took like ten minutes on the phone and they emailed me the next day.
Associate
Not everyone does - hence having to chase it up with AppleCare.
Soldato
I didn't do anything with mine they emailed me and said your covered for 3 years
Soldato
You are automatically covered, end if the day when you go into the Apple Store they will see you are covered.
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Can somebody please clarify if "CC- HE CONTRACT UPLIFT MACBOOK-INT" is 3 year warranty on hardware? or if it's not needed for HE purchases?
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