Sounds like a old-school computer club sort of thing ... I used to be in one ~10 years ago before I moved to Nottingham. They can be quite good allowing you to discuss things in real time in a group (think more IRC than forum
)
The one I went to had demonstrations on how to do things, both software and hardware, lectures on various topics and allowed members to bring in their machines if they needed them to be repaired or upgraded and they weren't confident in doing it themselves.
How well it works does depend on what people you have ... We had a mixture from absolute beginners (who maybe weren't confident enough to use things like forums) through to senior technical staff at large IT companies (who liked having the social interaction with their peers as well as helping the newbies). A lot of the beginners were actually older people rather than young gamers.
From what I remember it rather imploded a few years after I left due to differences between the two people who ran the group, (one who was technical and good and the other who thought he was technical but was really quite poor and liked to try and rip off the beginners (it was interesting that whatever was needed to fix their "problem" happened to be something he was selling at an inflated price)).