VM issues. [evening of 17th]

Tuvoc · 19 Jan 2012 at 07:51

ShakenNstirred said:
2 nights running here both nights started around 6pm and wasnt back on by the time i went to work a 9pm

It seems to be affecting some people and not others, so can't have been network-wide. Did they say exactly what the problem was ?

mattyg · 19 Jan 2012 at 10:06

Thank god for usb tethering, my 50Mb went off at midnight last night and still isnt on.

I cant even access the modem using 192.168.100.1 (assuming thats right).

They need to offer a free 5mb service on the phoneline.

mattyg · 19 Jan 2012 at 11:46

ooh ooh ooh back on. Almost 12 hrs after it went off. Lets see how long it lasts

mp260767 · 19 Jan 2012 at 11:46

Tuvoc said:
It seems to be affecting some people and not others, so can't have been network-wide. Did they say exactly what the problem was ?

picked up off the register :

Virgin Media's forum manager Mark Wilkin told the firm's broadband customers that the outage was "related to a routing hardware issue".

have heard from other people that it involved over heating hardware :confused:

Tuvoc · 19 Jan 2012 at 12:21

mp260767 said:
picked up off the register :

Virgin Media's forum manager Mark Wilkin told the firm's broadband customers that the outage was "related to a routing hardware issue".

have heard from other people that it involved over heating hardware

I don't use Vigrin's DNS servers, I use OpenDNS - I wonder if that is why I was unaffected ?

marc2003 · 19 Jan 2012 at 12:26

i use google DNS but i still had problems reaching quite a few sites which normally indicates a routing issue. ocuk was fine though, no problems with that.

BigBoy · 19 Jan 2012 at 13:29

Did no one read my post? up the page a bit?

Its a massive router link outage caused by fire that's the problem!!!

Sp00n · 19 Jan 2012 at 13:31

Tuvoc said:
I don't use Vigrin's DNS servers, I use OpenDNS - I wonder if that is why I was unaffected ?

Because you're still routing through the Virgin infrastructure?

richard smith · 19 Jan 2012 at 14:03

We lost our gigabit connection for about an hour. I'd previously opened a support ticket as they were having latency issues most of the day at telehouse. They phoned me and I was told the issue was failure of the cooling system that cooled a core switch system which resulted in the kit overheating.

BigBoy · 19 Jan 2012 at 14:05

richard smith said:
We lost our gigabit connection for about an hour. I'd previously opened a support ticket as they were having latency issues most of the day at telehouse. They phoned me and I was told the issue was failure of the cooling system that cooled a core switch system which resulted in the kit overheating.

yup it did not just overheat though it caught fire!

ShakenNstirred · 19 Jan 2012 at 18:57

Tuvoc said:
It seems to be affecting some people and not others, so can't have been network-wide. Did they say exactly what the problem was ?

couldnt get in touch with them to findout