Guest
G
my site had issues after the first ddos but was only having problems for minutes nothing since
Would appear as if they do. Believe they're being hit again this afternoon as well.
I fully understand it's not their (Vidahost's) fault, and perhaps I should be a bit more lenient, but having paid for a service and for it to go down for long periods of time is rather frustrating and not to mention embarrassing.
vidahost said:We have therefore taken the decision to change the IP address for all non-SSL sites on Kenya. This was handled through DNS so 99.9% of customers need take no action. If you cannot see your site, this will be due to DNS caching by your ISP and will correct itself - new visitors will already be able to see your site.
It's hard to predict these things. I've known Vida for over 5 years and I can guarantee that they will be looking at ways of minimising/eradicating things like this.
Just to set the record straight (wearing my Vidahost hat for a minute), it was a very small subset of customers (in the region of 0.1%) who were affected. Of those customers, it was people on the shared IP of the Kenya server that were most affected - if you had an SSL disruption would have been minimal.
In terms of the DNS, the IP was only updated if it pointed to Kenya's shared IP. Custom records would have been unaffected and, whilst a few ISPs don't obey TTLs, most visitors would have been able to see the site on its new IP very quickly. There was no "messing with DNS" involved, it was a carefully planned and coordinated action.
whilst a few ISPs don't obey TTLs
As for not being able to afford network infrastructure, we may be a low cost provider but with almost 150,000 websites hosted, we're not short of money and not frightened of investing it in improving the services. We pride ourselves on excellent support but our infrastructure expenditure every month is vastly more than our wage bill.
aln, before you post things which are unfounded, I'd like to invite you to come for a tour of our facilities. I think "best of a bad bunch" does somewhat of a disservice...
one of the most highly regarded and fastest growing hosting companies in the UK
We only changed records which were pointing to the IP being DDoS'd to a new IP. If you had a record pointing somewhere else, it wouldn't have been touched. If you were using someone else's DNS, you would have needed to update it manually but your site would have already been down. We always advise clients to use the DNS service that we provide - there's no reason not to.