no phones on desks?
no facebook?
you say you treat them like adults yet come out with this?
sounds like your lvl 1s are bored with their job and feel stagnant. if they are your responsability, maybe you should get into upscaling their skills so they can work towards being lvl 2.
I have no idea how you think you can criticise other peoples opinion of you. Regardless of whether they are good eggs or not, they wouldn't have a consistent unified opinion if it wasn't true.
Maybe you should look at the way you run the lvl 1s and see how you can improve your leadership skills instead of blaming others while putting yourself on a pedestal because you seem to be taking this harder than what it is.
We work in an environment where a) they have access to personal data of our customers and the phones are seen as a security risk by the company and 2) it's a job where there is no off time, they have 1 hour of breaks in their 9 hour shift they can use for facebook, if they use it during their shift it does effect their productivity.
And like many of the rules, such as no facebook, it was brought in due to the minority that ruined it for the majority. At one point some employee's were spending 4-5 hours a day playing scrabble.
These are rules that have been brought in by managers well above my head and it is part of my job role to make sure they are being followed or it effects my bonus.
And their opinion isn't a unified one, judging from my last 360 review out of around 30 staff only 3 made comments about having favorites. I am also the only lvl 2 that has offered training to lvl 1's for the 3 new lvl 2 positions becoming available. It's also me that has been trying to bring back the groups we had where they had extra work outside of their normal job role to give them a bit of variance, as well as the chance to work from home as a bonus system for hard workers.
not a dig as such more along the lines as if you see telling folks off as part of a role then maybe you are looking at things the wrong way, you should be encouraging a better attitude and developing a better work ethic, telling folks off is never going to be a management technique that will work, telling golks off just generates resentment and a "us and them" culture
I get you, my job role is set out by the very person that has told me that I won't get the position and dealing with discipline is very high on the list. I don't tell them off like a kid but it is more like a simple "Can you take your phone off your desk" or "come on, back to work". The problem is that everywhere I've worked previously has been very professional, we were allowed the freedom to do what we liked but none of us took the mickey and worked very hard. The field I am currently in seems to attract a mixture of people, the majority are like me, can have a laugh now and then but always gets the work done. Unfortunately it also attracts some very childish people, for instance: 1 lad wrestling another in the middle of the floor, 2 blokes trying to kick a wasp trap from the ceiling, 1 lad pinning a girl to the floor and tickling her and drawing ***** on her face. How would you deal with that without saying "stop****ing about and get back to work"?
I am all for improving my management technique, I've been doing that for 6 months building bonds with other departments and improving my communication (the one area my boss thinks I needed to improve although no one else does).
The reason I want to see exactly what was said and by who is so that if I feel the complaints are warranted I can sort out the issue. The problem is not that I am unwilling to change/improve if needed but more that I feel it's being used unfairly as an excuse, if it even happened at all and the boss isn't just making it up which we know he has done before.
The point of the thread was not to rant about being given the chance, but to to see if there is anyway I can make them give me the feedback so that if I need to, I can work on it.
