Virgin Media Discussion Thread

sargatanas · 4 May 2012 at 18:58

lmfy2k said:
im due my 100mb in July but got to on virgin chat just now and asked them to upgrade early,

im now on 100mb (still at work but will check later)

1) Login to your virginmedia
2) click on "contact us" from the right hand side.
3) General Enquiries - I have Cable
4) choose Change my package radio button
5) at the bottom click on "haven't found what you're looking for? Contact us"

the chat option should appear next to email and Phone, select this

for the question, type "Upgrade Early", once connected you will be asked for account number and password info, then upgraded, i didn't need to ask he just did it.

Note, if the chat doesn't appear, keep trying as it was hit and miss for me, took about 10mins of trying for the chat option to appear

hope this helps

props to mast3r on another forum for this

Thanks man! I am now on 100Mbit

. If I ever see you on the street I owe you a beer

.

elbulus · 4 May 2012 at 19:15

I'll try it again on tuesday or give em a ring, spent 30 minutes waiting for it to move from 8 minutes only to then have it tell me the chat closed at 5 >< ! Oh well i can wait that bit longer

gareth170 · 4 May 2012 at 22:09

lmfy2k said:
im due my 100mb in July but got to on virgin chat just now and asked them to upgrade early,

im now on 100mb (still at work but will check later)

1) Login to your virginmedia
2) click on "contact us" from the right hand side.
3) General Enquiries - I have Cable
4) choose Change my package radio button
5) at the bottom click on "haven't found what you're looking for? Contact us"

the chat option should appear next to email and Phone, select this

http://imageshack.us/photo/my-images/703/62851343.gif/

for the question, type "Upgrade Early", once connected you will be asked for account number and password info, then upgraded, i didn't need to ask he just did it.

Note, if the chat doesn't appear, keep trying as it was hit and miss for me, took about 10mins of trying for the chat option to appear

hope this helps

props to mast3r on another forum for this

doing this, does the price go up?

mp3duck · 4 May 2012 at 22:10

Not really sure what my chart is telling me here. Is my connection good or bad?

storm45 · 4 May 2012 at 23:28

gareth170 said:
doing this, does the price go up?

No they are doubling 50mb > 100mb for free

gareth170 · 5 May 2012 at 00:34

i'll call VM in the morning to see if they will put mine to 100Mb...

which number is best to call, 150 or 0800 9539500?

ChrisD. · 5 May 2012 at 01:18

mp3duck said:
Not really sure what my chart is telling me here. Is my connection good or bad?

It's better than a lot of Virgin plots I've seen, but by no means perfect.

What matters is if you are happy with your connection?

Phunky · 5 May 2012 at 08:55

So changed my router the other day which means the WAN mac address had changed and i've been allocated another IP address. Interestingly this resolves as me being in Aberdeen

when I am in fact in Bradford.

Connection is fairly stable tho and pings have been really good so i'm not complaining, but its interesting that changing IP can have a very drastic effect on line stats. As this is certainly very different to what I was getting before. I'm tempted to clone the MAC of my old router and get my previous IP and compare it to this now.

gareth170 · 5 May 2012 at 09:34

just called VM. now im on 100Mb

is everybody who's on 100Mb only getting 5Mb upload speed?

storm45 · 5 May 2012 at 09:37

so i got switched to 100mb yesterday but i havn't seen speeds over 50mb yet...

ChrisD. · 5 May 2012 at 09:45

Phunky said:
So changed my router the other day which means the WAN mac address had changed and i've been allocated another IP address. Interestingly this resolves as me being in Aberdeen when I am in fact in Bradford.

Connection is fairly stable tho and pings have been really good so i'm not complaining, but its interesting that changing IP can have a very drastic effect on line stats. As this is certainly very different to what I was getting before. I'm tempted to clone the MAC of my old router and get my previous IP and compare it to this now.

I found this out ages ago, you get put in different network segments depending on whether you use a router or modem mode, each network segment performing differently.

platypus · 5 May 2012 at 09:48

MilanoChris said:
I found this out ages ago, you get put in different network segments depending on whether you use a router or modem mode, each network segment performing differently.

Now this is interesting. The only time I've ever seen anywhere near 100Mbps was when the engineer showed me vmspeed.com via ethernet direct to the superhub.

Now its in modem only connected to an Asus RT57U I never get over 35Mbps.

ChrisD. · 5 May 2012 at 09:51

Should have said, superhub or modem only mode.

But yeah, try powercycling the modem a few times, then check on that virgin checker site site which segment you're on. Sorry I can't remember the url.

peterattheboro · 5 May 2012 at 10:46

peterintheghetto said:
So I've been complaining about Virgin a lot due to them giving me stupid speeds and ridiculous packet loss every night and I finally get rid of them and get Sky installed...

I then move out and in with my girlfriend in London and I'm back with Virgin again

However...

All seems well.

Gonna set up the Think Broadband graph and see how good it actually is.

Ok so I've been running the thinkbroadband graph for a couple of days now and I get this...

So that's Middlesbrough TS5 with a ****ing **** service and now in London EN2.

Avoid Virgin Media at all costs if you are thinking of joining them. Get BT Infinity/Sky Fibre.

OrionTC · 5 May 2012 at 10:47

Connection still horrible another phone call to vm

OrionTC · 5 May 2012 at 10:50

FrenchTart said:
If it has been several days you should hit the report to moderator button on your thread - the VM staff have advised me to do this in the past when threads get missed.

Just did this thanks!

GM@N · 5 May 2012 at 10:51

After reading a few things on here I thought I would pop my "superhub" into modem mode and see how my connect faired but once I set modem mode the "superhub" never gets an IP address just sits on ------ ------- -------

any ideas?

CaptainRAVE · 5 May 2012 at 10:58

Dial-up would be quicker than this right now

Phunky · 5 May 2012 at 11:33

peterintheghetto said:
Ok so I've been running the thinkbroadband graph for a couple of days now and I get this...

So that's Middlesbrough TS5 with a ****ing **** service and now in London EN2.

Avoid Virgin Media at all costs if you are thinking of joining them. Get BT Infinity/Sky Fibre.

Although your download/upload speeds are shocking the actual ping is pretty decent. You should post your modem stats on your VM thread it could be a power/signal problem.

platypus · 5 May 2012 at 12:11

Anyone able to identify the location of my hops?

C:\Users\>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.20.1]
2 16 ms 7 ms 11 ms 10.27.136.1
3 9 ms 17 ms 11 ms cmbg-core-1a-ae2-2256.network.virginmedia.net [80.1.203.61]
4 15 ms 28 ms 13 ms popl-bb-1a-ae2-0.network.virginmedia.net [212.43.163.141]
5 19 ms 31 ms 12 ms nrth-bb-1b-as3-0.network.virginmedia.net [213.105.172.13]
6 14 ms 19 ms 20 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
7 47 ms 21 ms 27 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 * * * Request timed out.
9 26 ms 26 ms 29 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 21 ms 15 ms 29 ms 132.185.255.165
11 40 ms 33 ms 16 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.

Am I really being routed up north, then to tele house?