Order not completed but Payment taken? (Sunglasses)

Associate
Joined
18 Jul 2011
Posts
698
Location
South Wales
Last night I decided to order some Oakley sunglasses.
Went through all the delivery/billing details, on to payment details.
After completing this I was sent back to their home page, immediately wondering whether the order had gone through.
Today I get an email saying the order wasn't completed and I will recieve a further 10% if I go ahead with it.

However the payment for the exact amount has been cleared from my bank account.

(Not actual figures ;))
Account Balance = 1000
Available Balance = 900

Could this figure just be earmarked for debit and be returned if nothing happens? or has the amount definitely been taken and paid?

I can't get hold of them until tomorrow now, as I only just got in from work and the actual shop is shut.
 
Associate
OP
Joined
18 Jul 2011
Posts
698
Location
South Wales
The bank was useless, they could tell me money was outgoing but couldn't tell me whom it was for.

It's now appeared on my statement though, so I can now focus on the shop and get them to send me my order. Hopefully.
 
Associate
Joined
7 Jan 2005
Posts
1,860
Location
Nottingham
When i ordered a iPad Apple cleared the funds to make sure they are there but not take the money until it was dispatched. So I'm guessing this is what they are doing to you
 
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