Who's weekend did Natwest ruin?

willhub · 22 Jun 2012 at 21:22

Didn't ruin mine cause I'm still on Halifax, despite Natwest saying they were going to transfer all money and transfers/direct debits to the Natwest account.

memyselfandi · 22 Jun 2012 at 21:31

Stolly said:
Sounds like they did an upgrade to the production batch scheduling system (they use CA7 apparently) and lost the schedule.

So everyones "money" is still there, probably sat as files in series of directories along with millions of others waiting for the job to come along and do the batch update.

Why they are struggling to restore the schedule is the question....

Indeed, when I had to do these sorts of major changes we were normally expected to have confirmed backups and reversion plan ... and this is after the work being performed on non-production in order check for issues ...

moogle · 22 Jun 2012 at 21:35

Haggisman said:
You know there are some people who aren't fortunate enough to have any disposable income, despite how hard they are trying to "sort their finances out". I'm happy for you that you don't have the financial obligations that they have, but is there really any need to act all superior about being lucky in life?

shawsy109 said:
Im broke, and had a little shopping list for OCuk with some goodies in the region of 200 quid. Im so angry right now

dayloon · 22 Jun 2012 at 21:55

I think i'm going to cry.

Yesterday my house sale completed. My solicitor sent over £16,000 into my account by instant bank transfer. The money was there and i could see it all day yesterday and all day today....until 2 hours ago when every penny disappeared.

I called natwest who said they have no trace of it going in.

I've read about the technical issues and i was under the impression that once the money was in the account then it was safe. It was there and now it's not. Where has it gone

I'm literally shaking with anger.

dirtychinchilla · 22 Jun 2012 at 21:55

Please can someone change the title of this thread. It's irritatingly wrong.

knip · 22 Jun 2012 at 21:58

dayloon said:
I think i'm going to cry.

Yesterday my house sale completed. My solicitor sent over £16,000 into my account by instant bank transfer. The money was there and i could see it all day yesterday and all day today....until 2 hours ago when every penny disappeared.

I called natwest who said they have no trace of it going in.

I've read about the technical issues and i was under the impression that once the money was in the account then it was safe. It was there and now it's not. Where has it gone

I'm literally shaking with anger.

Did you get any print screens as proof, or can your solicitor produce a receipt to say they transferred the money successfully?

Really hope you can sort it *fingers crossed*

King Damager · 22 Jun 2012 at 21:58

ARGH. They just put me into negative balance... If I could have transferred money between my two accounts it wouldn't have been an issue. If they charge me.... -.-

I have the money, just not in the correct account....

kd

churchhawk · 22 Jun 2012 at 22:21

Guys check out the comment on natwest.com

Bottom right of the home page

moogle · 22 Jun 2012 at 22:22

Lol, don't they have filters for that sort of thing

dayloon · 22 Jun 2012 at 22:24

churchhawk said:
Guys check out the comment on natwest.com

Bottom right of the home page

LMAO. Thats cheered me up

churchhawk · 22 Jun 2012 at 22:24

moogle said:
Lol, don't they have filters for that sort of thing

Dunno but its made mine and my missus night, sad i know but she left them years ago because she said they were unprofessional.

Ive been laughing for half hour now.

DanH84 · 22 Jun 2012 at 22:43

I've got a bit put aside in my current account so as long as I don't decide to spontaneously buy a tv or something this weekend I'm not impacted upon by this. I would say though, that I'm not impressed by their response. Couldn't really put my finger on why but it just seems uncoordinated and lacking in professionalism.

It doesn't inspire me with confidence regarding using them for future services it's fair to say.

Doubtless I'll forget in 6 months or so though.

Ice Globe · 22 Jun 2012 at 22:44

Fortunately not impacted significantly but was wondering:

It's all very well aiming to re-pay any charges produced by the problem but how reversible are hits on credit ratings?

Unauthorised overdrafts, late credit card fees...

mrmoose · 22 Jun 2012 at 22:49

Ice Globe said:
Fortunately not impacted significantly but was wondering:

It's all very well aiming to re-pay any charges produced by the problem but how reversible are hits on credit ratings?

Unauthorised overdrafts, late credit card fees...

Very reversible but may be hassle again on you to sort it. For instance if a credit card company notes a late payment, they may request you send them evidence it was natwest at fault. so an letter from natwest advising they were at fault.

DanH84 · 22 Jun 2012 at 22:51

Companies should wait at least 7 days before marking a late payment. If anyone was affected they could ask Natwest to either have it removed or send a note of explanation to credit agency/company who filed it to get it removed.

dbmzk1 · 22 Jun 2012 at 23:25

I can't transfer money out of my savings account and I'm supposed to be paying for a car tomorrow. Going to have to put a chunk of it on my credit card

XeNoN89 · 22 Jun 2012 at 23:26

I just checked and my money has now come through

Uhtred · 22 Jun 2012 at 23:46

Wish i'd caught wind of how bad this situation was, I could have changed my pay details at work to go into our joint account (i get paid monday). It won't be a problem for a couple of weeks, but then the mortgage is due. Really hope it's sorted by then!

Nate Silvers · 22 Jun 2012 at 23:57

Mines gone through now, just checked online again.

Rendog · 23 Jun 2012 at 00:16

Are people able to view their natwest account online? I cannot load https://www.nwolb.com/ at all.