OP, don't know if your doctor has mentioned it but there is an alternative to a full blown operation.
You can treat it with phenol (basically they make an incision and cauterise it, look here:
http://lib.bioinfo.pl/pmid:15868494). I had a pilonidal cyst and I looked into it a lot. My surgeon was very experienced and he suggested it as a half-way solution, kind of "try and see if it works, if not go for the full op". It's also a day procedure.
I don't know why this option is rarely mentioned online, it looks like everybody suggests doing the full op, which I can't understand. It's worth noting that the surgeon who will do the full op needs to be really experienced otherwise you are at risk of getting it back again.
Anyway, I suffered from recurring pilonidal cyst infections, had the phenol solution and never had a problem since. The recuperation period was about 3 days after, not a big deal and nothing compared to the weeks it takes after the full op (whatever your surgeon says, it will be a couple of weeks) and painless as well.
The only downside is that for many people it won't work, in the sense that you will get relief for a few months and then the problem will recur. However, it's much less invasive and you might be in the lucky % of those that never have a problem again, like myself. Especially if you have private insurance you got nothing to lose.
Hope it helps, consult your doctor about this option as well.