Associate
***Carphone warehouse***
I've had a right day with CPW.
Concerned that no money had left my account and that I had received no confirmation about my pre-order, I went to my local CPW to query the matter.
When there, an arrogant manager told me that the order was still open, it had not been processed, he didn't know (Couldn't be bothered to find out) why. I was told to ring a number and find out for myself.
I rang this number 7 times, each time being told the number was unavailable.
Disappointed with this, I went to a different CPW a little further from my house. When there, a sales assistant couldn't have done more to help me. He tracked down my order and rang up to find out what was wrong.
He was told due to the amount of orders that had been received in a short space of time. There had been a glitch in the process that meant i did not pass the internal credit check.
The sales assistant proceeded to cancel my order, refund me completely and re-order my phone. Fearing the worst, and prepared to have to wait at least another week after the 21st to get my phone, he told me he would put one aside for me on release day and I could pick it up from him any time after 5pm.
I now have the fully completed and signed contract next to me at home.
I urge anyone who has pre-orderd through CPW to go to their nearest shop immediately and check that there have been no issues with your pre-order like I have had.
I've had a right day with CPW.
Concerned that no money had left my account and that I had received no confirmation about my pre-order, I went to my local CPW to query the matter.
When there, an arrogant manager told me that the order was still open, it had not been processed, he didn't know (Couldn't be bothered to find out) why. I was told to ring a number and find out for myself.
I rang this number 7 times, each time being told the number was unavailable.
Disappointed with this, I went to a different CPW a little further from my house. When there, a sales assistant couldn't have done more to help me. He tracked down my order and rang up to find out what was wrong.
He was told due to the amount of orders that had been received in a short space of time. There had been a glitch in the process that meant i did not pass the internal credit check.
The sales assistant proceeded to cancel my order, refund me completely and re-order my phone. Fearing the worst, and prepared to have to wait at least another week after the 21st to get my phone, he told me he would put one aside for me on release day and I could pick it up from him any time after 5pm.
I now have the fully completed and signed contract next to me at home.
I urge anyone who has pre-orderd through CPW to go to their nearest shop immediately and check that there have been no issues with your pre-order like I have had.
