Soldato
Good one for getting it resolved. That would irritate me a little.
Try https://www.vidahost.com for domains and hosting if you're ever up to your tolerance level. (or TSO)
I've always found them a very ethical company. You pay for what you need and that's it.
They're not sly like some of the big sales driven corporations that want to hook you in and hope you don't read small print and then hope that you'll forget.
Are Vidahost and TSOHost the same company? The custom control panels for the hosting are exactly the same.