Hi, I was wondering if anyone has any advice or have had a similar issue with XFX support?
I registered the product (HD 7950 3GB DD Black edition) with XFX on the day I received the item as instructed by the included leaflet with information about hardware warranty.
The graphics card was working for around 2 weeks or so, then without any previous crashes my system power turned off and failed to boot. (no crash screen, no memory dump, no error codes etc.)
After ruling out all other possible causes for the problem I concluded (along with the agreement of XFX staff) that the issue was with the HD 7950, most likely due to a manufacturers fault.
Due to the item being a gift I am unable to send it back to the retailer due to lack of invoice, however having registered the product prier to this fault (along with it occurring so early on in its life expectancy) I thought it would be a simple case of sending the product back to XFX to get a replacement or for it to be repaired, with a small cost for postage on my end.
I was initially offered a 'discount' on a replacement card (no information about prices etc.), while not being ideal I thought I’d wait to see what sort of discount would be offered. Now, just so you can get an idea on time frames this offer was first mentioned the day of my initial ticket, it took over 20 days for me to find out details on what the offer was. (50% retail price + postage and returning the defective card to them)
During this time my ticket had been closed twice (and was lied to by the support staff when I asked about the ticket being closed), my request to talk to a manager or supervisor about the issue was originally ignored, then refused and now they seem to only be replying to my tickets at the end of each day, which has now dragged the process on for over a month.
The offer of the part exchange has also been taken away ("We will withdraw the discount offer for now, as costs can change over time") and I it also appears they are no longer replying to my tickets.
I'm not entirely sure on what to do next, any advice is welcomed.
Kind Regards,
Nebs.
I registered the product (HD 7950 3GB DD Black edition) with XFX on the day I received the item as instructed by the included leaflet with information about hardware warranty.
The graphics card was working for around 2 weeks or so, then without any previous crashes my system power turned off and failed to boot. (no crash screen, no memory dump, no error codes etc.)
After ruling out all other possible causes for the problem I concluded (along with the agreement of XFX staff) that the issue was with the HD 7950, most likely due to a manufacturers fault.
Due to the item being a gift I am unable to send it back to the retailer due to lack of invoice, however having registered the product prier to this fault (along with it occurring so early on in its life expectancy) I thought it would be a simple case of sending the product back to XFX to get a replacement or for it to be repaired, with a small cost for postage on my end.
I was initially offered a 'discount' on a replacement card (no information about prices etc.), while not being ideal I thought I’d wait to see what sort of discount would be offered. Now, just so you can get an idea on time frames this offer was first mentioned the day of my initial ticket, it took over 20 days for me to find out details on what the offer was. (50% retail price + postage and returning the defective card to them)
During this time my ticket had been closed twice (and was lied to by the support staff when I asked about the ticket being closed), my request to talk to a manager or supervisor about the issue was originally ignored, then refused and now they seem to only be replying to my tickets at the end of each day, which has now dragged the process on for over a month.
The offer of the part exchange has also been taken away ("We will withdraw the discount offer for now, as costs can change over time") and I it also appears they are no longer replying to my tickets.
I'm not entirely sure on what to do next, any advice is welcomed.
Kind Regards,
Nebs.