Hey folks, having a few issues with the gf/s computer. It's been randomly not going to POST on start-up, and when it does boot up it occasionally BSODs on random tasks - opening documents, web browser and so forth. I've done a bit of hunting and unearthed how to read the dump files, but as to how to interpret it, well - not a clue. Anyone out there able to give me a heads-up?
0: kd> !analyze -v
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* *
* Bugcheck Analysis *
* *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600017263d, Address of the instruction which caused the bugcheck
Arg3: fffff8800a465210, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!NtUserGetProp+3d
fffff960`0017263d 8b5104 mov edx,dword ptr [rcx+4]
CONTEXT: fffff8800a465210 -- (.cxr 0xfffff8800a465210)
rax=fffff900c0809ad0 rbx=0000000000000000 rcx=fff7f900c0812ac0
rdx=fffffa800a316360 rsi=0000000000000000 rdi=000000000000c048
rip=fffff9600017263d rsp=fffff8800a465bf0 rbp=fffff8800a465ca0
r8=fffff900c1f5d5e0 r9=0000000000000000 r10=fffff96000172600
r11=fffff900c1f5d5e0 r12=0000000000000069 r13=0000000000000001
r14=000000000391f2e0 r15=00000000ff8c1d38
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
win32k!NtUserGetProp+0x3d:
fffff960`0017263d 8b5104 mov edx,dword ptr [rcx+4] ds:002b:fff7f900`c0812ac4=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: explorer.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff8000308bed3 to fffff9600017263d
STACK_TEXT:
fffff880`0a465bf0 fffff800`0308bed3 : fffffa80`09fb4b50 00000000`0391f0f8 00000000`00000000 00000000`0000c048 : win32k!NtUserGetProp+0x3d
fffff880`0a465c20 00000000`76b888da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0391f148 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76b888da
FOLLOWUP_IP:
win32k!NtUserGetProp+3d
fffff960`0017263d 8b5104 mov edx,dword ptr [rcx+4]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!NtUserGetProp+3d
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 50e64bda
STACK_COMMAND: .cxr 0xfffff8800a465210 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!NtUserGetProp+3d
BUCKET_ID: X64_0x3B_win32k!NtUserGetProp+3d
Followup: MachineOwner
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