Quidco,have i dropped a clanger ?

CSA · 27 Jun 2013 at 11:02

I ordered plusnet fibre on monday then only remember that quidco offer 70quid cash back the day after,i knew my plusnet order had not been completed yet but they had debited the initial payment,so logged into quidco then through that logged into plusnet in the hope that it would track the order,but ive just had an email saying it didnt, Doh !

Is there nothing i can do with it being 24 hours later to claim that 70 notes ?

PiKe · 27 Jun 2013 at 11:06

Nope, you have to do it when you order.

MickeyFinns · 27 Jun 2013 at 11:07

There's a 7 day cooling off period on consumer contracts I believe. Cancel it, get a refund of the payment then purchase again.

edit: Links

http://whatconsumer.co.uk/cooling-off-and-cancellations/#.UcwO9fnFXyc
http://www.which.co.uk/consumer-rights/action/how-to-cancel-a-contract-without-being-penalised/

tom_e · 27 Jun 2013 at 11:08

MickeyFinns said:
There's a 7 day cooling off period on consumer contracts I believe. Cancel it, get a refund of the payment then purchase again.

This is your only option. Even then you might still not get it for whatever reason.

~Divine~Wind~ · 27 Jun 2013 at 12:24

Yeah just cancel it and reorder lol

Jono8 · 27 Jun 2013 at 12:26

No, you have to do it when you order. Just logging in after clicking through Quidco isnt going to work, lol

Alwasy, check TCB/Quidco before buying anything online now. Many savings to be had.

Dave · 27 Jun 2013 at 12:31

Just did the same thing (via TopCashBack) but I did it properly

Don't think you can pick it back up as the cookie from the new click-through will not correspond to the sign-up time.

McGray · 27 Jun 2013 at 12:38

Quidco never tracks for me, always have to chase it up and then wait 8 months.

bloodiedathame · 27 Jun 2013 at 12:39

I cancelled and re-ordered.

Mark A · 27 Jun 2013 at 12:42

Get the firefox app (might be available for other browsers) that reminds you when you're on a site that offers quidco. Also means you can just click the toolbar, instead of having to visit the site through quidco.

It's not perfect and sometimes misses the odd site, but seems to work great on the more well known sites.

Freefaller · 27 Jun 2013 at 12:45

I ordered over the phone, and then raised a claim, and got my cash back

it was only a £38 cash back offer at the time though

Jono8 · 27 Jun 2013 at 12:46

Freefaller said:
I ordered over the phone, and then raised a claim, and got my cash back it was only a £38 cash back offer at the time though

How do you raise a claim when it has no trace of you clicking through to the merchant :confused:

Beans on toast Dave · 27 Jun 2013 at 12:58

Mark A said:
Get the firefox app (might be available for other browsers) that reminds you when you're on a site that offers quidco. Also means you can just click the toolbar, instead of having to visit the site through quidco.

It's not perfect and sometimes misses the odd site, but seems to work great on the more well known sites.

Thanks for that

d_brennen · 27 Jun 2013 at 13:02

I've missed out on about 100 notes for not using TCB when shopping this year alone. Just so used to click, pay, receive. Must try harder

Miguél · 27 Jun 2013 at 13:04

Never missed out. Worth cancelling and re-ordering in my opinion.

I've just had £120 cashback through from BT.

Freefaller · 27 Jun 2013 at 14:32

Jono8 said:
How do you raise a claim when it has no trace of you clicking through to the merchant

Because the offer I was after wasn't working online, so had to ring to get it.

It got accepted and I got the cashback.

covenantuk · 27 Jun 2013 at 14:36

McGray said:
Quidco never tracks for me, always have to chase it up and then wait 8 months.

Keep a browser installed on your system that clears all history and cookies when you close it. I do this with Internet Explorer. Whenever I want to buy through a cashback site I fire up this browser and login/do all purchases in that window.

Since doing this I've never failed to have a purchase track properly.

Lil old me · 27 Jun 2013 at 14:59

I did the same thing with Sky on Topcashback, (£50). Called up Sky and explained and the girl said we can't do anything unless you cancel OR we'll just give you £50 credit on your account, which I of course gladly accepted. Amazing service!

norm · 27 Jun 2013 at 15:43

McGray said:
Quidco never tracks for me, always have to chase it up and then wait 8 months.

Noticed that a lot more recently. Was rarely an issue in all the years previous.

CSA · 27 Jun 2013 at 16:01

I phoned plusnet but the guy reckons they know very little about the whole cashback system so advised i contact quidco, on the email i got from quidco it says that i can ask them to manually track the purchase after 3 days (its been 2) so gunna try that tomorrow or saturday

Quidco,have i dropped a clanger ?

Can't type for toffee