hi and first of all let me say that i don't get it. i know this may confuse you a bit but please read on. i called a professional website design company recently and said to them over the phone that i wanted them to design a website for me. it was quite clear to them instantly except they weren't very helpful to me in determining what i needed to do to get the process stared. i repeated several times to the person on the phone that i was only inquiring and trying to find out information they needed but i just wasn't getting any constructive feedback from them. the conversation stalled like we got suck in an empty void of space. its obvious that i need to make a plan or draft but i don't know what all the details the website designer really wants or needs. can anyone help on this