Hey
First post (long winded) and unfortunately not an overly positive one . Bought a EVGA GTX780 SC on the 6th of June. Card unfortunately had what I would consider audible Coil whine. Used the GPU extensively over the next few weeks to see would it quieten Down. It didn't.
Raised a Support ticket on the 3rd of July. Listed the steps I tried to eliminate the GPU as the cause of the coil whine. Got tired when I was again asked questions that I'd already answered in detail. I felt I was just repeating myself at this point so contacted the EVGA EU support manager on the 5th. He was quite helpful and suggested I request an RMA.
He also informed me that as I was within 30 days and my card was classed as new I would receive assistance with Courier fees (€71)
I submitted the RMA on the 5th. with it being a friday I didn't get RMA approval to the following tuesday the 8th, 2 days past the 30 day mark. My Courier collected my card on the 11th (UPS standard) and it was delivered on the 18th.
I received my Replacement today and it's a refurb. I assumed I would be receiving a New card but apparently not as according to EVGA i'm outside 30 days. I raised the issue and submitted an RMA with EVGA before 30 days. They're also counting the time it took for the GPU to reach Germany via Courier in the 30 days which I find daft. I have also not received anything towards the initial courier fees.
On the plus Side the replacment has no coil whine. The ACX cooler also performs better than the stock cooler imo. Turnaround time was also decent.
tl;dr I didn't get to experience this awesome EVGA customer support I keep hearing about