2013 Haswell Retina MacBook Pro...

Xinn · 10 Nov 2013 at 15:07

Awesome, might have a nice surprise waiting when I get in from work tomorrow then.

glenimp617 · 10 Nov 2013 at 22:13

Sorry to say guys, but these new haswell machines are full of bugs

I have the top spec 15" model

1. Jerky (Yep, it DOES happen to the 15" model as well, not just the 13")
2. Kernel Panics https://discussions.apple.com/message/23719491#23719491
3. Fan noise 100% (happens to me when importing iphotos, but had it on desktop as well)
4. Hosted media streaming files, work one minute, buffer and crash the next

Checked on mac forums and there's loads of posts about various issues. I've done all the updates but still nothings fixed. £2,200 for this!!

This is my first mac (had one for a month 10 years ago which I returned due to constant spinning wheel), I was shocked to see they still suffered from kernel pacnis. Really liked this machine but as a power user, it doesn't deliver.

Going to contact apple tomorrow to get my name down, think I have 30 days to return? I'll see what they say but I can't be paying all that money on something which has issues, that may or may not be resolved.

lokkers · 10 Nov 2013 at 22:17

I've not had any issues whatsoever with my 15".

glenimp617 · 10 Nov 2013 at 22:20

lokkers said:
I've not had any issues whatsoever with my 15".

wish mine was ok

the last crash happened half way through editing a large video. Great timing.

Spit · 10 Nov 2013 at 23:13

My Iris Pro only rMBP is running perfectly. It runs smooth and I have had zero crashes, I push it hard with windows 8.1 in parallels 9 plus a load of other programs open at the same time including aperture.

It seems to be the 750m machines that are having issues.

lokkers · 11 Nov 2013 at 07:58

Spit said:
It seems to be the 750m machines that are having issues.

Think I'd agree with that - my Iris Pro only seems to be fine. I reckon there are issues with the drivers, and if that is the case it'll be fixed sooner rather than later.

Perhaps try running with the dedicated card disabled (if you can do that)?

Tunney · 11 Nov 2013 at 07:58

I've got a 750M machine and it's been fine so far - no jerkiness, no crashes, no audible fan noise. I've used in for 8-9 hours a day for a week without any crashes. No video editing but I've been pushing it pretty hard with Xcode/Photoshop/Illustrator.

glenimp617 · 11 Nov 2013 at 08:30

Yeah it's very strange

If it was a software glitch, then Tunney would also be having issues. Since he's not, it sounds like hardware. Guess it's a return to apple then

Really don't want to return it, love this machine....just wish it was ok

uniQ · 11 Nov 2013 at 09:33

glen8 said:
Yeah it's very strange

If it was a software glitch, then Tunney would also be having issues. Since he's not, it sounds like hardware. Guess it's a return to apple then

Really don't want to return it, love this machine....just wish it was ok

That's not even close to true. Just because you are and one person isn't or hasn't yet is no where near enough to be sure whether your experiencing a software or hardware problem.

It could easily be 3rd party software not ready for Mavericks. You need to do some real troubleshooting. The Kernel Panic message tells you what caused it. Console logs and activity monitor also help trouble shooting when fans spin up what else is running, using high cpu. How many photos are you importing, from where. etc etc. So many variables it's certainly not as clean cut as you're making out.

I suspect part of the problem is your unfamiliarity with the OS. IE You couldn't figure out how to right click trash items a few days ago etc.

But look if you're having buyers remorse (you have 14 days to return) then just return it. Otherwise do some troubleshooting.

jonneymendoza · 11 Nov 2013 at 09:45

Mine still hasnt moved!

i ordered it nearly a week ago!

no damm tracking number or anything

GTRacer · 11 Nov 2013 at 09:52

Jonney: perhaps your particular config is backordered?

Mine has taken a different route: instead of China -> South Korea -> Kazakhstan -> Germany, it's gone straight from China -> Dubai -> Germany. Was expecting it to be in the UK by this morning, seems like it won't be the case though. Quite impressed that it was still moving on a Sunday though.

jonneymendoza · 11 Nov 2013 at 10:07

maybe so. How can i find out?

It hasnt moved for nearly a week. i was expecting to at least get a tracking number on the weekend. last thing i got from apple was a customer service experience survey lol

uniQ · 11 Nov 2013 at 10:29

What was the config and estimated dispatch to begin with? Most configs are within 24hr except those with 16GB which are 1-2 weeks.

If the set dispatch has been and gone and you still don't have a tracking number then give them a nudge via online chat support. Otherwise sit tight.

Space Cowboy · 11 Nov 2013 at 10:34

A good roundup of the differences between the 13" Air and MBP:

http://arstechnica.com/gadgets/2013...ch-macbook-air-vs-13-inch-retina-macbook-pro/

glenimp617 · 11 Nov 2013 at 10:44

uniQ said:
That's not even close to true. Just because you are and one person isn't or hasn't yet is no where near enough to be sure whether your experiencing a software or hardware problem.

It could easily be 3rd party software not ready for Mavericks. You need to do some real troubleshooting. The Kernel Panic message tells you what caused it. Console logs and activity monitor also help trouble shooting when fans spin up what else is running, using high cpu. How many photos are you importing, from where. etc etc. So many variables it's certainly not as clean cut as you're making out.

I suspect part of the problem is your unfamiliarity with the OS. IE You couldn't figure out how to right click trash items a few days ago etc.

But look if you're having buyers remorse (you have 14 days to return) then just return it. Otherwise do some troubleshooting.

You are right about me being unfamiliar with the OS, that was actually one of the reasons for me buying it. It's new and fresh, and exciting. I really didn't want yet another PC. Definitely not buyers remorse, but yes, after spending over £2,000 I don't want to be left with a lemon (IF, that's what it is).

However, many of the issues I had with right-clicking wasn't down to user error. It resolved itself after a reboot. Maybe just one of those things. I'll keep my eye on it.

The fans are quite random. I wouldn't call importing a few photos (approx 300) from a USB3 external HDD to the internal SDD to be taxing. They don't always do it. That's the issue. I can be sat on the desktop and they will spin up like crazy. I've not got that much software installed, it's pretty much just Mavericks installed, iPhoto, iMovies, iWorks.

Sounds to me like it 'could' be a driver issue with the 750M (seems to be quite common on the mac forums. I wouldn't like to think 3rd party software could cause the OS to kernel panic and reboot. Mavericks should at least have a kernel on par with Windows. Yes, software crashes, but it shouldn't take the OS down with it. This is why I'm thinking it's down to a buggy driver.

If all else fails and it is hardware, I think I have 30 days to return. Like I say, really love the laptop, I'm getting on well with it so I don't want to send it back if I can help it.

uniQ · 11 Nov 2013 at 10:51

You have 14 days to return not 30. I would get yourself booked into an Apple store to speak to a 'Genius' if you can reproduce the issue they should be able to help you or at least advise you, if it is a hardware defect they'll get it swapped but if it's BTO you will have to wait for it to be dispatched again.

Or if you don't want to chance it just contact them via support and they'll handle the exchange for a new machine. But if you went via Quidco then you'll need to faff with returning and reordering

glenimp617 · 11 Nov 2013 at 10:58

Yeah my quidco tracked already, still doing some research and chatting to other dGPU owners to see how they're getting on

Fan issues: https://discussions.apple.com/message/23743141#23743141
Could be normal, perhaps the dGPU just gets hot at idle causing the fans to spin to cool everything down. Just assumed the dGPU would be off when using the iris

I'll keep everyone updated in case anyone has a similar issue

jonneymendoza · 11 Nov 2013 at 12:26

uniQ said:
What was the config and estimated dispatch to begin with? Most configs are within 24hr except those with 16GB which are 1-2 weeks.

If the set dispatch has been and gone and you still don't have a tracking number then give them a nudge via online chat support. Otherwise sit tight.

dispatched bween 1-3 days and expected delivery from 14th-18th November.

should have tracking number by now?

16gb is the one i went for.

ajf · 11 Nov 2013 at 13:08

I am getting confused with the retina display.
What is the effective resolution it works at, in terms of actual desktop space?
Or is it not that simple?

glenimp617 · 11 Nov 2013 at 13:11

ajf said:
I am getting confused with the retina display.
What is the effective resolution it works at, in terms of actual desktop space?
Or is it not that simple?

is it 1400x900? or something like that

There's not much screen real estate