Also consider getting their ombudsman involved... and actually tell the insurance that you're looking to do so.
Amazing how quickly stuff happens when you do that!!
The ombudsman will only get involved if you've followed their complaints procedure first, you can't just get the ombudsman involved to speed things up.
Get details of their complaints procedure and initiate it.
Once this has been followed, you can lodge a case with the ombudsman (which incidentally costs the insurer a non refundable £500 charge).
Courtesy bike wasn't part of my policy, but they called me on the day and asked if I needed transport. Couple of days later I had a Bandit 650 which they've assured me I won't be charged for even if it goes 50/50. Had the thing for over a month now
My insurers have been surprisingly very good. My accident was a month ago now. I got a courtesy bike within a couple of days even though it doesn't state that on my policy and they have authorised repair on my bike and are waiting for parts. Basically the third party insurer hasn't officially accepted liability, but have agreed to paid for the bike which, according to my case handler basically means they don't think they have a case against me.
Granted I'm sure this is all slower that it could be, but I think I've made pretty good progress in the month.
I'm with BikeSure. All this is being handled through Biker Legal Defence.
I would be very careful of taking a courtesy bike on TPFT, the document you sign will state that if the costs are not recoverable from insurance, you will have to pay. This means if you don't get a no fault judgement, you will be liable for whatever % is your fault.
On FC, this issue is irrelevant, however you will obviously need to take good care of the bike as you are liable for any damage to it whilst in your care. (This will not be recoverable from your claim costs).