Any Infinity engineers/installers here?

leoncc · 4 Mar 2015 at 10:31

I ordered BT Infinity and a phoneline yesterday as I'm leaving Virgin Media and after some thought I currently have my VM phoneline in the lounge and the router in my bedroom with my main PC as I 100% need it wired.

Now it was quite simple for VM to run an extention outside from the back of my house where the lounge is around to the front and through the wall into my bedroom for the router.

Can BT do this? Ideally I would need the split to be on the outside and not through the inside of the house.

benjii · 4 Mar 2015 at 10:44

Shouldn't you have asked BT this before your ordered it? Either way, you'd get a better answer if you just ring them.

Sliver · 4 Mar 2015 at 10:48

leoncc said:
Can BT do this? Ideally I would need the split to be on the outside and not through the inside of the house.

Yes. My parents got BT to this exact same thing at their place. Have a chat to them about it.

touch · 4 Mar 2015 at 10:59

Edit: no, im wrong.

leoncc · 4 Mar 2015 at 11:04

benjii said:
Shouldn't you have asked BT this before your ordered it? Either way, you'd get a better answer if you just ring them.

Sliver said:
Yes. My parents got BT to this exact same thing at their place. Have a chat to them about it.

Yeah I just did ring them but they didn't know exactly, I'm unable to speak to an installer as they are outsourced

benjii · 4 Mar 2015 at 11:08

leoncc said:
Yeah I just did ring them but they didn't know exactly, I'm unable to speak to an installer as they are outsourced

Is there a BT customer forum like Virgin have? That might be a good place.

Sliver · 4 Mar 2015 at 11:09

leoncc said:
Yeah I just did ring them but they didn't know exactly, I'm unable to speak to an installer as they are outsourced

I would talk to the engineer when he arrives and explain to him what you're after. That's what my Dad did. The engineer said it wasn't strictly something he would normally do, but that he'd do it anyway. Top bloke he was.

Burned_Alive · 4 Mar 2015 at 11:34

Wont you just use the existing phone line and extension? BT will just take over (take back) the management of the line.

Your router sync speed may suffer due to the extension though.

leoncc · 4 Mar 2015 at 11:44

Sliver said:
I would talk to the engineer when he arrives and explain to him what you're after. That's what my Dad did. The engineer said it wasn't strictly something he would normally do, but that he'd do it anyway. Top bloke he was.

Yeah I will ask when he arrives

Burned_Alive said:
Wont you just use the existing phone line and extension? BT will just take over (take back) the management of the line.

Your router sync speed may suffer due to the extension though.

I think I'll just have the master socket / phone / router in my bedroom and buy a handset quad deck from BT.

Seems the simplest and hassle free way to go.

Burned_Alive · 4 Mar 2015 at 12:02

leoncc said:
Yeah I will ask when he arrives

I think I'll just have the master socket / phone / router in my bedroom and buy a handset quad deck from BT.

Seems the simplest and hassle free way to go.

If you already have a master socket, they will probably charge you to move it. However it should all be fine running off an extension.

Minstadave · 4 Mar 2015 at 12:07

It's installer dependant ours wouldn't do it.

DXP55 · 4 Mar 2015 at 12:18

Probably depends on how much you bung the engineer.

Dave

bmh.01 · 4 Mar 2015 at 12:29

I'd imagine all they'll want do is reconnect the existing BT line into the house, that's all they did for my father in law a few weeks ago. Didn't even bother knocking on the door just re-patched and buggered off :rolleyes:

.

Antar Bolaeisk · 4 Mar 2015 at 15:47

Depends really on if you get an engineer with a degree or a masters.