Do you buy less from ocuk now?

Heliospherez · 20 Dec 2015 at 20:03

This was exactly what I said in the original post asking for feedback on the new site.

If I were a new customer after a specific piece of hardware and found OCUK via a search engine, I would probably look at the homepage and just scroll for a few seconds then go elsewhere. It just seems cluttered and too brash, and the adverts and selection areas are really annoying.

It's bad, because I used to browse the shop for the last 10 years probably once or twice a week, and if friends or workmates asked me about hardware I would open it up and explain parts to them - when the new site came online it just isn't enjoyable anymore, so the last time I went in there was Sep/Oct time.

Malevolence · 20 Dec 2015 at 20:37

The_One said:
Always used ocuk but my latest order will be my last

Ordered a gaming chair on Wednesday night with next day delivery.

Expected ocuk to pick up the order thuirsday meaning iu would get it Friday

Saturday (Yesterday) still listed as order processing rang ocuk and was told

"I'm sorry were having a problem getting the chairs down from the racking in the warehouse"

Got to be the worst excuse ive ever heard. Don't they have stacker trucks and the like

That is truly ridiculous. Makes you wonder how they got them up there in the first place?

cadmunkey · 20 Dec 2015 at 20:42

Malevolence said:
That is truly ridiculous. Makes you wonder how they got them up there in the first place?

As daft as it sounds at least they're honest! I hate it when retailers lie to me.

xb8browney · 20 Dec 2015 at 20:45

I do buy less from OcUK but that's because I don't need anything, I would however buy from them even if it a little cheaper elsewhere.

Malevolence · 20 Dec 2015 at 20:55

10% discount on orders for members with over 5000 posts and who've been here for 5 years would be a nice sweetener.

John40 · 20 Dec 2015 at 21:09

The_One said:
Always used ocuk but my latest order will be my last

Ordered a gaming chair on Wednesday night with next day delivery.

Expected ocuk to pick up the order thuirsday meaning iu would get it Friday

Saturday (Yesterday) still listed as order processing rang ocuk and was told

"I'm sorry were having a problem getting the chairs down from the racking in the warehouse"

Got to be the worst excuse ive ever heard. Don't they have stacker trucks and the like

What a stupid thing to say, having a problem getting the chairs down, sounds more like an excuse which itself sounds stupid.

I also find the new site utterly horrible and not a patch on the old one.

bowey · 20 Dec 2015 at 21:58

The layout is terrible either I was blind or just dumb because I couldn't find the forums link so just tyin oc forums and come strait on the forums

Mynight · 20 Dec 2015 at 22:01

Maybe H&S has changed since they were put up there. Been such a long time since one sold they're no longer insured to go get it.

nitram100 · 20 Dec 2015 at 22:09

Haven't looked on the site since the change let alone bought anything and I can't put my finger on why.

I don't think it's that this website is terrible, I think I found the older website so easy to navigate.

Anyway, get all of my stuff from other sites now.

Bromhead · 20 Dec 2015 at 23:20

Also not a fan of the new site, I feel like it's a step backwards, I used to browse regularly and then purchase in store, but the new site is to busy. Keep it simple!

shifty_uk · 21 Dec 2015 at 14:16

Who would be the appropriate person to speak to about these issues?

I'll have a few days of downtime over the holidays; I could look at the sales funnel UX and offer suggestions backed up with low-fi visuals.

My email should be in my Trust, not sure if my number is.

Cheers

MooMoo444 · 21 Dec 2015 at 14:42

Used to get vouchers emailed to you with discounts when you hadn't purchased in a while. Don't seem to get them anymore.

Admiral Huddy · 21 Dec 2015 at 15:01

The new website is a little more harder to navigate around if i'm being honest. It hasn't deterred me from spending on the site but if I was a new visitor I think I would be a little bit put off. I've always enjoyed it's simplicity, if that makes sense so i didn't quite understand the reason to change. The old saying if it ain't broke..

subbytna · 21 Dec 2015 at 15:20

Admiral Huddy said:
The new website is a little more harder to navigate around if i'm being honest. It hasn't deterred me from spending on the site but if I was a new visitor I think I would be a little bit put off. I've always enjoyed it's simplicity, if that makes sense so i didn't quite understand the reason to change. The old saying if it ain't broke..

Bingo...

infernox · 21 Dec 2015 at 15:47

subbytna said:
Bingo...

If I am being completely honest, I think it looks rubbish, like really, really bad. The old site worked. It needed some new search criterea and categories, but it worked.

If I was first visiting OC I would not buy from them. The site looks like it was made by a 5yr old and looks dodgy. I wouldn't trust it with my CC details if I didn't already know them.

Just my bit.

For the constructive bit -

Less busy, less colour. Simplicity is key.

FoxEye · 21 Dec 2015 at 15:50

Admiral Huddy said:
The new website is a little more harder to navigate around if i'm being honest. It hasn't deterred me from spending on the site but if I was a new visitor I think I would be a little bit put off. I've always enjoyed it's simplicity, if that makes sense so i didn't quite understand the reason to change. The old saying if it ain't broke..

Can't you use your super moderator powers to bring back the old one?

Spuddy · 21 Dec 2015 at 16:43

Yes because the new website is an absolute pain in the rear to navigate compared to the old one, I hate it.

Half the time find myself on competitors websites, much better layouts I find.

Especially the Rainforest.

churchhawk · 21 Dec 2015 at 16:48

Agree, the new shop website is no where near as easy to use as the old layout

Scania · 21 Dec 2015 at 17:16

Had a little chat with a mate the other night about the new website and he said he's started using a Bolton based competitor simply due to the new site and its layout which he doesn't like.

Previously he'd bought from here on the "strength" of the old sites simplicity where now he sees no difference and has opted for the "equally crap" competitors site as he put it.

He's merely a punter, not a forum member here and as such no affiliation here whatsoever.

Personally, I still dislike the new site immensely.

Putty · 21 Dec 2015 at 17:44

The site doesn't put me off from looking because I know how good the customer support is.

However, yep the new website is horrendous and if I didn't know how good they were would avoid!