Who uses Amazon Prime and streams to TV

Yucca · 13 Jan 2016 at 22:15

Evening all

Not sure if its in the right place but seems General to me.

I signed up to Amazon prime steaming service. My Mac runs the content via safari and is mirrored on my Sony TV via a HDMI cable.

Iv watched several episodes of 'The Man in the High Castle' and a few movies including '12 Years a Slave', all played perfectly fine in HD.

Since yesterday the content refuses to play in HD. It says 'Your video will play in standard definition because your computer hardware, HMDI cables, and display must meet all content protection (HDCP) requirements for HD video.

Iv downloaded and tried google chrome which gives me the same problem. Iv made no changes to the hardware whatsoever.

If I turn my TV off so its playing on the mac screen only the HD kicks back in.

Any advice would be appreciated....

Werewolf · 13 Jan 2016 at 22:34

This is going to sound stupid.
Have you tried IE and FF or similar, it's possible there is a change in the webpage that is not working properly with some browsers.

hyperseven · 13 Jan 2016 at 22:36

no native app for the TV?

Mynight · 13 Jan 2016 at 22:43

Are you using silverlight? Read disabling it works sometimes.

Iirc you can use flash instead so maybe it will work.

Yucca · 13 Jan 2016 at 22:45

Mynight said:
Are you using silverlight? Read disabling it works sometimes.

Iirc you can use flash instead so maybe it will work.

Yes I'm using Silverlight. I did get the silverlight error 6000 a couple times. Tried reinstalling it, no difference.

Please tell me more about disabling silverlight and using flash?

Mynight · 13 Jan 2016 at 22:50

Been a while since I used safari but you should be able to disable plugins. Then try reloading the page and see if you get the flash option.

Edit: before you do that try deleting the mspr.hds file from;

hardisk/Library/Application/Microsoft/Playready

Quick google suggests it might be a DRM issue.

Yucca · 13 Jan 2016 at 22:53

Safari - now refuses to play any video. Gives me Silverlight Error 6000.

Chrome - Plays SD only, gives HDCP requirements note.

Firefox - Says 'active silverlight'. Once you click on it you get the same Silverlight 6000 error as Safari.

This is after reinstalling silverlight!

The Geezer · 13 Jan 2016 at 22:58

I have Sony TVs and they have the Amazon smart apps built in

Yucca · 13 Jan 2016 at 23:01

The Geezer said:
I have Sony TVs and they have the Amazon smart apps built in

Perhaps they do. But I would still like to get my Mac to Tv system working again. Especially as it worked fine for weeks before its all gone wrong this week without any changes.

bloodiedathame · 13 Jan 2016 at 23:03

What version of OSX are you running? It's a known bug.

Some suggestions on here re Safari/Develop mode/User Agent: http://forums.macrumors.com/threads/netflix-hdcp-error.1802614/

Yucca · 13 Jan 2016 at 23:05

Iv recently upgraded to the latest OSX - El Capitan......??

pmbuzz · 13 Jan 2016 at 23:16

Had a similar issue with a projector at work, we had to change the hdmi cable which sorted it.
Could try that ?

In fact iirc the woman at Projectorpoiint sent us a special hdmi cable ......

Glaucus · 13 Jan 2016 at 23:20

They might have updated the site.

They updated it about a month ago, and I can no longer use a geo VPN, even is set for UK.

So they may have updated to also contain the HDPC standards.

Just check what in your system isn't hdcp compliant, if it's just the hdmi, buy one that is.

Yucca · 13 Jan 2016 at 23:24

What a load of ****! Worked perfectly fine for weeks, upgrade to the latest OSX and you get problems.

Guess updating your software is not always best! 'If it aint broke why fix' it comes to mind.

Yucca · 13 Jan 2016 at 23:24

Glaucus said:
They might have updated the site.

They updated it about a month ago, and I can no longer use a geo VPN, even is set for UK.

So they may have updated to also contain the HDPC standards.

Just check what in your system isn't hdcp compliant, if it's just the hdmi, buy one that is.

From what I can remember my cable was from Apple. So surely they should not have made changes that would effect it...

bloodiedathame · 13 Jan 2016 at 23:42

Just because it's from Apple, doesn't mean it's not ****e. Quite the opposite.

Yucca · 14 Jan 2016 at 00:01

Iv just tried several tv series such as 'The walking dead' and 'Vikings' and they play in HD no problem!

But movies refuse to play in HD!

Sagalout · 14 Jan 2016 at 12:46

I haven't tried in a while as I bought a TV with Amazon app built in, but before that I used to airplay from my phone through Apple TV and it was all in HD and never had any issues - pretty sure I watched both movies and TV shows on it too

Raymond Lin · 14 Jan 2016 at 13:04

Do you have an consoles? Amazon prime is on xb1 and ps4.

Scam · 14 Jan 2016 at 14:22

For £35 it's well worth getting a FireTV stick. I have the full box and it's brilliant. Having a remote makes life so much easier than having to mirror stuff all the time. I have an AppleTV which I use for All4 occasionally, but it's such a faff I rarely want to bother.