Caporegime
- Joined
- 30 Jul 2013
- Posts
- 28,822
Hello
My girlfriend signed up with a local place for 6 yoga sessions and then developed a bad back.
Their terms and conditions state:
2.2 Payments for missed sessions are non-refundable or transferable. It is sometimes possible to attend an alternative class. However, this is subject to availability and not guaranteed. Furthermore they are subject to the following terms:
She emailed them this:
And received this reply:
However, she then received this, 4 hours later:
What should she do in this situation? Suck it up or persue it further? It's not exactly bank breaking but it seems a bad to offer a full refund and then only a credit note.
My girlfriend signed up with a local place for 6 yoga sessions and then developed a bad back.
Their terms and conditions state:
2.2 Payments for missed sessions are non-refundable or transferable. It is sometimes possible to attend an alternative class. However, this is subject to availability and not guaranteed. Furthermore they are subject to the following terms:
She emailed them this:
Hello.
Due to a sudden ongoing problem with my back, I have been unable to attend any of the classes I've paid up front for and do not believe i will be well enough to attend the remaining session.
I have read the terms and conditions on the website and I fully intended to make use of your classes but have been prevented from doing so due to my back.
Would you please consider offering a full refund? Once my condition has improved I am fully intending to start the course, but for now I would appreciate if you could make an exception if possible and refund the money I have spent.
Please can someone come back to me and let me know if this would be possible.
Thanks
And received this reply:
Hi,
Thanks for getting in touch. I'm really sorry to hear about your back
injury - I know how bad it can get from personal experience.
As you know, according to our T&Cs, we don't usually allow for refunds
without prior notice, but on this occasion, we're happy to make an
exception. We'll refund the total amount to you as soon as possible and
look forward to having you rejoin us once you have had time to
recuperate. I sincerely hope you have a quick recovery with the minimum
or pain.
You'll receive a notification when the refund has gone through.
Best regards,
However, she then received this, 4 hours later:
Hi
Following XXXX email - unfortunately he made a slight error in his response.
Whilst we are not able to provide a full refund, we would be happy to provide you with a credit note to the value of your course that you can use once you are feeling a little better.
I will send you a credit note over the next couple of days.
Apologies for any confusion, I hope you feel better soon and are able to rejoin a class.
Best wishes
XXXXXX
What should she do in this situation? Suck it up or persue it further? It's not exactly bank breaking but it seems a bad to offer a full refund and then only a credit note.