Soldato
Tales of woe right here
All within 4 weeks (up until today).
Had an online chat with sales, whom offered me an upgrade to the LG G5 Titan, at first what I was informed, supposedly £22.20 a month this was to begin with, but then found out it was actually £32.20 for 5gb data, unlimited minutes and texts.
I got the price issue resolved swiftly, back to the promised £22.20 rate.
I then find out, that I am still being billed, even though I was promised 2 months free. They claim to have sorted this by adding credit to my account.
I then have my data reduced to 3gb because of the price reduction to £22.20 even though it should have remained at 5gb. I fought to keep it at 5gb. Without incurring any more costs.
Then I am billed for a replacement Sim Card(Nano Sim for the G5), and Delivery of the G5 Handset, even though this was meant to be delivered free of charge (chat log evidence), once again supposedly sorted by credit.
I then decided enough is enough, I didn't rate the Handset very highly, so after a week, I requested a Returns Package, all well and good so I thought, the Call Centre Staff said it would arrive within 3-5 Working Days. Nothing ever did!
Continuous calls and Live Chats later, promise after promise for a Returns Pack, again nothing.
It got to the point where the Technical Department, just gave up and couldn't fix the root cause, an 'open order on the System' causing no Package being shipped.
I was offered a couple of options, cancel the contract, and pay what 22.20x24? No way! Wait longer....
Week 3 (August 4), I was advised to take it in to Store, to have the return dealt with and shipped off, to Warwickshire?
August 8 Phone arrives. Sat there idle for a few days, no confirmation text or email whatsoever to confirm arrival. (I was only informed yesterday 11/8 that it had).
Put in a request yesterday, to retentions, to revert back to my original price plan. And was informed it would be reinstated by Midnight 12/8.
8am 12/8 I am still on the upgraded price plan. So I call again, and was told it would be dealt with while on hold.
Held for 7 or so minutes, the Phone rang, low and behold someone else answers then I have to explain the situation all over again.
Finally now, I am being told it could take 7-10 days to revert to the original pre upgraded price plan. As there is a 'backlog on the System' but it will be 'fast tracked'
Believe that when I see it!
What an absolute shambles this is, I just don't know where to turn or what to do. I do really need my original contract end date and price plan reinstated.
These People on 191, in Doncaster or wherever they are, do not bat an Eye Lid, do not empathise or come across as overly helpful in the slightest. There have been times I have asked questions, where they just remain silent or shrug it off. Poor Customer Service! At it's best!
Sorry for the long winded post, but any help would be gratefully received.
All within 4 weeks (up until today).
Had an online chat with sales, whom offered me an upgrade to the LG G5 Titan, at first what I was informed, supposedly £22.20 a month this was to begin with, but then found out it was actually £32.20 for 5gb data, unlimited minutes and texts.
I got the price issue resolved swiftly, back to the promised £22.20 rate.
I then find out, that I am still being billed, even though I was promised 2 months free. They claim to have sorted this by adding credit to my account.
I then have my data reduced to 3gb because of the price reduction to £22.20 even though it should have remained at 5gb. I fought to keep it at 5gb. Without incurring any more costs.
Then I am billed for a replacement Sim Card(Nano Sim for the G5), and Delivery of the G5 Handset, even though this was meant to be delivered free of charge (chat log evidence), once again supposedly sorted by credit.
I then decided enough is enough, I didn't rate the Handset very highly, so after a week, I requested a Returns Package, all well and good so I thought, the Call Centre Staff said it would arrive within 3-5 Working Days. Nothing ever did!
Continuous calls and Live Chats later, promise after promise for a Returns Pack, again nothing.
It got to the point where the Technical Department, just gave up and couldn't fix the root cause, an 'open order on the System' causing no Package being shipped.
I was offered a couple of options, cancel the contract, and pay what 22.20x24? No way! Wait longer....
Week 3 (August 4), I was advised to take it in to Store, to have the return dealt with and shipped off, to Warwickshire?
August 8 Phone arrives. Sat there idle for a few days, no confirmation text or email whatsoever to confirm arrival. (I was only informed yesterday 11/8 that it had).
Put in a request yesterday, to retentions, to revert back to my original price plan. And was informed it would be reinstated by Midnight 12/8.
8am 12/8 I am still on the upgraded price plan. So I call again, and was told it would be dealt with while on hold.
Held for 7 or so minutes, the Phone rang, low and behold someone else answers then I have to explain the situation all over again.
Finally now, I am being told it could take 7-10 days to revert to the original pre upgraded price plan. As there is a 'backlog on the System' but it will be 'fast tracked'
Believe that when I see it!
What an absolute shambles this is, I just don't know where to turn or what to do. I do really need my original contract end date and price plan reinstated.
These People on 191, in Doncaster or wherever they are, do not bat an Eye Lid, do not empathise or come across as overly helpful in the slightest. There have been times I have asked questions, where they just remain silent or shrug it off. Poor Customer Service! At it's best!
Sorry for the long winded post, but any help would be gratefully received.
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