Terrible internet, worth switching?

[scaramanga182]

We're currently with Sky as Virgin haven't cabled our area but are now regularly hitting speeds of about 20kb/second so the internet is pretty much unusable.

Is it actually worth moving to BT or similar bearing in mind it's the same line?

 

[KIA]

Post router stats & exchange.

http://www.skyuser.co.uk/forum/view-routerstats.html
https://www.samknows.com/broadband/exchange_search

 

[ov_sjo]

What diagnostics have you performed to establish your ISP is at fault?

 

[scaramanga182]

Post router stats & exchange.

http://www.skyuser.co.uk/forum/view-routerstats.html
https://www.samknows.com/broadband/exchange_search

Router stats - http://imgur.com/a/pUmyQ
Exchange - https://www.samknows.com/broadband/exchange/NEILB


Have changed wifi channel so there are no clashes with neighbours, poor performance also when wired. Issue is on all devices ie, Windows PCs/Laptops, Android Phones, Tablet and iPad etc.

 

[Furyus]

have you contact Sky and asked them to investigate ?

 

[KIA]

Have changed wifi channel so there are no clashes with neighbours, poor performance also when wired. Issue is on all devices ie, Windows PCs/Laptops, Android Phones, Tablet and iPad etc.

Is the issue 24/7?

 

[scaramanga182]

Is the issue 24/7?

It's not 24/7 but lasts for 2-3 hours at random times. It has happened at peak times but I've experienced it whilst off work during weekday mornings and afternoons.

I've not phoned sky yet as I'm not sure what they can do from their script other than tell me to reboot the router or check their own network status web page and say everything is fine.

 

[KIA]

It's not 24/7 but lasts for 2-3 hours at random times. It has happened at peak times but I've experienced it whilst off work during weekday mornings and afternoons.

Create a BQM.

You'll have to access the router's WebUI & enable Respond to Ping on Internet WAN Port.