Plusnet devices disconnecting, will a new router fix this?

drumlegend · 12 Oct 2016 at 07:28

Hi all, I've been with Plusnet for a week now on their fibre plan. Last night I was on a whats app call and it kept disconnecting, I viewed the event log on the router and it confirmed it was all of the devices in the house.

What I would like to know is, would it be worth replacing the router completely and buying a third party one instead?

If so, what would you lot recommend?

Thanks in advance

Doogles · 12 Oct 2016 at 08:16

I had one of their routers as it stopped me being a on 12 month contract years ago and I brought a TP-Link that was cheap which fixed it for me. I wasn't exactly disconnecting but it would drop the WI-FI to stupid speeds.

drumlegend · 12 Oct 2016 at 08:23

Doogles said:
I had one of their routers as it stopped me being a on 12 month contract years ago and I brought a TP-Link that was cheap which fixed it for me. I wasn't exactly disconnecting but it would drop the WI-FI to stupid speeds.

I've heard the Plusnet routers are completely pants, its just frustrating being disconnected constantly. Maybe it's a line issue butIim hoping it's now and a new router might fix the issue

Glanza · 12 Oct 2016 at 08:52

If it's the new plusnet router that looks like a bt homehub in white you'd be better off getting your own router.

Muel · 12 Oct 2016 at 08:54

I've got one of the newest ones, it works most of the time, but sometimes drops HTTP for a few mins and can't load any websites, but streaming netflix etc works fine.

Occasionally certain devices cannot get a connection, resetting the router seems to fix this.

So yeh, it's pretty pants. Interested to hear what other people have upgraded to because I fully intend to before long!

drumlegend · 12 Oct 2016 at 09:04

Glanza said:
If it's the new plusnet router that looks like a bt homehub in white you'd be better off getting your own router.

That's the exact router that I have, I would like a router with built in modem so I only need one box.

Do you have any suggestions. Finding it difficult to pick one due to seeing bad review on all of them.

I need one with decent signal and one that will give me a decent speed. I can only get 38mb on my street so it would be nice if it would maintain an average speed of around 30-32

valve90210 · 12 Oct 2016 at 09:17

I'm also interested in this, I have the older Thomson router and the separate Openreach modem, I'm happy to keep the modem but the router is starting to mess about, my wifi signal seems to be a lot weaker than it has been and I get instances where it drops out completely for a few moments and all devices loss wifi.

Mariusz · 12 Oct 2016 at 09:47

I use a Netgear Nighthawk D7000, its a combined modem router. I used it with Sky fibre and now use it with BT fibre. It just works for me and is rock solid stable. Not cheap though.

drumlegend · 12 Oct 2016 at 10:06

Mariusz said:
I use a Netgear Nighthawk D7000, its a combined modem router. I used it with Sky fibre and now use it with BT fibre. It just works for me and is rock solid stable. Not cheap though.

Ouch, slightly out of my budget haha. The ideal price for me is around £80

Glanza · 12 Oct 2016 at 10:51

I'm currently using the TP-LINK Archer VR900 AC1900 Wireless Dual Band Gigabit VDSL2/ADSL2+ Modem Router but might be out of your budget.

drumlegend · 12 Oct 2016 at 11:02

Glanza said:
I'm currently using the TP-LINK Archer VR900 AC1900 Wireless Dual Band Gigabit VDSL2/ADSL2+ Modem Router but might be out of your budget.

Maybe I should consider paying a bit more.

Is £80 a bit stingy?

drumlegend · 12 Oct 2016 at 11:46

How about any of these?

TP-LINK Archer VR600 AC1600
TP-LINK Archer D20 AC750
ASUS RT-N66U

Glanza · 12 Oct 2016 at 12:40

ASUS RT-N66U I've just moved from one of those granted mine is a few years old but I had to use the BT openreach bridge box to get connected.

drumlegend · 12 Oct 2016 at 12:44

Glanza said:
ASUS RT-N66U I've just moved from one of those granted mine is a few years old but I had to use the BT openreach bridge box to get connected.

Bridge box? Can't I just plug it straight into the phone line port?

Into the micro filter

Glanza · 12 Oct 2016 at 13:05

drumlegend said:
Bridge box? Can't I just plug it straight into the phone line port?

Into the micro filter

If you don't want to use the bridge box (white bt box that goes between your phone socket and router) then you'll need to get any router with a vdsl port, it's that what allows you to plug direct into a router.

drumlegend · 12 Oct 2016 at 13:09

Glanza said:
If you don't want to use the bridge box (white bt box that goes between your phone socket and router) then you'll need to get any router with a vdsl port, it's that what allows you to plug direct into a router.

I've just bit the bullet and bought it from here. I heard the Asus has a built in modem so I can get rid of my plusnet modem and just plug this into the main socket. Is this incorrect?

drumlegend · 12 Oct 2016 at 13:11

Glanza said:
If you don't want to use the bridge box (white bt box that goes between your phone socket and router) then you'll need to get any router with a vdsl port, it's that what allows you to plug direct into a router.

Are you talking about the white modem that BT sometimes supply?

I don't have one of them and never have, that's just the modem but Asus has built in modem so should mean I don't need anything else

topgun06 · 12 Oct 2016 at 13:20

Or a TP-LINK Archer VR200 AC750?

drumlegend · 12 Oct 2016 at 13:25

topgun06 said:
Or a TP-LINK Archer VR200 AC750?

I got the Asus in the end, thank you

Will post update once is arrives

valve90210 · 12 Oct 2016 at 13:44

What are the options if you don't mind keeping the Openreach modem?