What's happened to Hostgator?

C6ckneyGeezer · 14 Feb 2017 at 20:58

Does anybody use Hostgator?

I have used them on and off for years on different projects. I recently setup a business website to showcase all our work and chose Hostgator once again.

Wow the amount of issues Ive had are silly now! First of all I signed up for their Sitelock service, that pretty much broke everything. I couldn't connect the site website at all. So I contacted support and after over a week it was finally solved. The solution from them was to cancel their Sitelock service as we don't know what the issue is lol.

The second issue was with their CodeGuard backup service. The service wouldn't backup my current database and there is no settings to add it. It just said databases would automatically be backed up. Anyways after 3 attempts and about 3 weeks later, they have solved it. 2 stabs at using live chat and a long winded week long support ticket.

Whats happened to Hostgator? It was such a great host and their support was faultless! Now it's horrible with support taking days just to send a reply back in a ticket. Or worse waiting an hour to get into live chat where they can't fix anything and are clueless?

Anybody had the same experience?

AHarvey · 14 Feb 2017 at 23:15

Can't say I've heard anything good about them but you'd be better off using a UK host surely? If nothing else purely because their support hours would suit your normal working hours.

C6ckneyGeezer · 15 Feb 2017 at 17:44

AHarvey said:
Can't say I've heard anything good about them but you'd be better off using a UK host surely? If nothing else purely because their support hours would suit your normal working hours.

My use with Hostgater goes about maybe 10 years of on and off use. Never tried anybody else tbh as ive never had an issue.

Do you have any UK hosts you recommend?

Rroff · 15 Feb 2017 at 17:47

Google suggests they were acquired by another company and shortly after went to **** - seems to be a common story with those kind of hosters.

C6ckneyGeezer · 15 Feb 2017 at 17:52

Rroff said:
Google suggests they were acquired by another company and shortly after went to **** - seems to be a common story with those kind of hosters.

That makes sense to be honest. Their service and support was faultless when I used them a few years ago.

I may look at changing host then. Any suggestions for a good reliable UK host?

Rroff · 15 Feb 2017 at 17:57

Most of those I'd have recommended were recently taken over by IOMart or 1-2 others and likewise the service has gone increasingly downhill

I'm taking a hard look at Amazon's AWS platform at the moment but its potentially a bit expensive. I'm a bit out of the loop as to what is good these days.

Throrik · 15 Feb 2017 at 19:05

C6ckneyGeezer said:
That makes sense to be honest. Their service and support was faultless when I used them a few years ago.

I may look at changing host then. Any suggestions for a good reliable UK host?

I've never had any problems with TSO Host - which used to get recommended a lot on here.

AHarvey · 16 Feb 2017 at 09:23

Throrik said:
I've never had any problems with TSO Host - which used to get recommended a lot on here.

Normally TSO or Vidahost are recommended on here, I'm with Vida, but I've heard both of those have been taken over as well now.

C6ckneyGeezer · 16 Feb 2017 at 15:33

Rroff said:
Most of those I'd have recommended were recently taken over by IOMart or 1-2 others and likewise the service has gone increasingly downhill I'm taking a hard look at Amazon's AWS platform at the moment but its potentially a bit expensive. I'm a bit out of the loop as to what is good these days.

Throrik said:
I've never had any problems with TSO Host - which used to get recommended a lot on here.

AHarvey said:
Normally TSO or Vidahost are recommended on here, I'm with Vida, but I've heard both of those have been taken over as well now.

I think Im gona make the jump to TSOHost, I have messaged them a few times via their ticket system and their response is spot on! I only have a small wordpress site to move so should be easy enough. Only £15 a year for their "lite" cpanel package too, really cheap...

AHarvey · 16 Feb 2017 at 15:38

C6ckneyGeezer said:
I think Im gona make the jump to TSOHost, I have messaged them a few times via their ticket system and their response is spot on! I only have a small wordpress site to move so should be easy enough. Only £15 a year for their "lite" cpanel package too, really cheap...

*LIKE*

C6ckneyGeezer · 16 Feb 2017 at 22:35

AHarvey said:
*LIKE*

Signed up. Everything transfered over, just waiting on the DNS to update now.

Half of the small questions Ive had, have been been answered with their great FAQ/Knowledge Base system. So far faultless service...

All is good so far! Thanks for all the input guys!

Rannoch · 18 Feb 2017 at 11:50

I'm changing from Vidahost today, downtime this week has been terrible.

EDIT looks like TSO are part of the Paragon Group also. No thanks,

C6ckneyGeezer · 18 Feb 2017 at 14:10

Vargas said:
I'm changing from Vidahost today, downtime this week has been terrible.

EDIT looks like TSO are part of the Paragon Group also. No thanks,

I noticed TSOHost has 3 DNS Name Servers. Have you got all 3 in your settings at your registrar? If Vida is the same that is...

Ive noticed things are a lot faster than HG so far. Ive had a small issue with email auto responders but support fixed the issue really fast tbh.

At this point, I can't recommend TSOHost enough, it's like night and day compared to HG.

Thanks for the recommendation guys!

Rannoch · 18 Feb 2017 at 14:14

I'll be using another host. Won't be anything to do with Paragon.

mtalk · 28 Feb 2017 at 07:26

Now Paragon is a part of Godaddy thats the reason all of a sudden there are issues with this web hosting companies.
I use Webhost.uk.net pretty happy with them.