I can tell you that indeed the way MSI handle the requests of cashback promotions is a joke. I am personally in the process. So they are stated that first on the page of submitting the claim it will take two weeks..then after two weeks nothing happened, contacting them, and after around ten days someone using google translate responded the email was asking again same information wich i already submitted on their promotion page. After another week still no answer, contacted them again. Ofcourse another week pased and they finnally responded with the message : "Your MSI Cashback claim has now been validated and approved for payment. We will process the payment within 30 days of receipt of this email."