BT Infinity & FTTx Discussion

Soldato
Joined
15 Aug 2005
Posts
22,947
Location
Glasgow
I've got an engineer coming out on Thursday because my upload speed has dropped to about 1.5Mbps. Sync rate is still 80/20 and my download speeds are fine (when they eventually get going), but every speed test I do shows severe slowdown on the upload which is making everything feel less responsive.
 
Soldato
Joined
18 May 2010
Posts
22,306
Location
London
definitely BTS dns servers causing trip ups.............and router crashes at least for me...

Turned off dhcp and assigned ip's manually and using googles dns and stable for 3 days........and im now on wired lan....with dhcp enabled and using wired lan before it would crap out with in 1 hour.....

also of course sites are now loading instantly.

now need to ring them and find some one with half a brain

If your based in the UK, try Open DNS. I was using Google DNS for years, but recently I have noticed stuttering when streaming using google DNS. I put it down to the fact that Geographically it was connecting me to CDN's that weren't local to my location. Much faster with Open DNS.
 
Last edited:
Soldato
Joined
20 Oct 2002
Posts
3,348
Location
Bromley
interesting for anyone with any issues....i disabled dhcp and manually went round some devices and set them up and been stable for three days.....renable dhcp today and the router keeps disconnecting after three hours.

cant be 2 faulty routers surely? im starting to think a firmware issue is at fault.....as even wifi randomly disconnects from connectivity even though computer shows its connected there is no actual external connectivity

BIG EDIT

What ever has now happened by enabling dhcp has given me such a bad unstable connection the router is tripping up and is now sitting there with no lights on at all. this is what happened last time and they said router was faulty and sent me a new one.......

is there anyon dhcp could be doing all this? im even having trouble connecting to router and using wifi hotspot at the moment

Edit 3 now no lights on router and i have connectivity after finally access router settings and disabling dhcp
 
Last edited:
Soldato
Joined
20 Oct 2002
Posts
3,348
Location
Bromley
no one else with any ideas or problems like mine............

spent the whole day switching everything back to DHCP and non-static ip addresses and auto DNS...........bearing in mind there is over 30 devices...........sounds a lot but add them all up guys.......this is my parent's house and me alone in this house when I'm here.........

i have smart tv.....sky box.....nas box....iptv box.....2 phones....2 tablets....a laptop////thats me alone 9 devices.......then there is another 2 smart tvs......the nephews have laptops and tablets etc....

are these modern routers up to a number of devices? as im still convinced its to do with dhcp.......as the connection is as it should be 50 mb download and 10mb upload......doesnt flake out when maxed etc.......and my nas which is a netgear stora which has been solid fo years is having terrible trouble obtaining ip address over dhcp..

as i said before surely i couldn't of got two dodgy routers but they are both behaving the same.

i had sky before which was around 9mb download and 1mb upload.......... connection was flaky but when it was connected the network was rock solid...

its my parents house and my dad is so cross he just thinks he can send a letter and get it cancelled and change provider....

i sorted it out for them so obviously some blame is on me....

the router is supposed to show a blue light when all is ok, but i actually have videos from my phone showing a blue light but no wifi or connectivity etc....

its not even like im a heavy user but i need it stable for the people that do use it...........even me on my wifi keep getting random disconnects although it doesnt actually disconnect it stays connected to wifi but i have to disconnect and then reconnect for it to work...

The wifi does this on desktop and mobiiles and tablets but is worse over a wired lan connection....

is there any number i can talk where i dont get a foreign script reader or anything i can filk or take a photo of to prove my difficuties even more...

cheers guys and gals
 
Soldato
Joined
20 Oct 2002
Posts
3,348
Location
Bromley
right even now on posting back here i had to refresh several times before the page loaded....

one thing i forgot to add is even bt cloud doesnt work properly over the bt connection with constant dropped connections and failed uploads...

im sure its the router or something related to as every other provider ive been with when the connection has gone down the router is still acting as a switch or hub etc and internal transfer and connectivity goes on as it does its thing and trys to connect how wver with this hub everything just stops working...even though it should just be a dropped connection..........surely if it is hard rebooting of its own accord there is something more severe going on.........or is this how fibre hubs react on a reboot or reconnection?

have enclosed a bit of a log below....cheers
 
Soldato
Joined
20 Oct 2002
Posts
3,348
Location
Bromley
Gui version:
1.32.0

DSL uptime:
0 Days, 0 Hours 17 Minutes 21 Seconds

Data rate:
10.00 kbps / 55.00 kbps

Maximum data rate:
21415 / 75288

Noise margin:
14 / 12.6

Line attenuation:
17.6

Signal attenuation:

VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
67 MB Uploaded / 1938 MB Downloaded

Broadband username:
[email protected]

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-96RT

2.4 GHz wireless channel:
Smart (Channel 6)

5 GHz wireless network name:
BTHub6-96RT

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Band steering:
Off

Wireless mode:
Mode 1

Firewall:
On

MAC address:
A4:08:F5:95:1C:57

Software variant:
-

Boot loader:
7.33.1

23:29:31, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:29:20, 05 May.

:HTTP UserAdmin login from 192.168.1.67 successfully

23:28:56, 05 May.

:HTTP UserBasic login from 192.168.1.67 successfully

23:27:26, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:26:50, 05 May.

ppp1:TR69 ConnectionRequest Failed

23:26:50, 05 May.

ppp1:TR69 ConnectionRequest: processing request from ACS

23:25:21, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:23:16, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:21:11, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:19:59, 05 May.

ppp1:DNS name resolution failure (_bittorrent-tracker._tcp.com)

23:19:59, 05 May.

ppp1:DNS name resolution failure (_bittorrent-tracker._tcp.btcentralplus.com)

23:19:59, 05 May.

ppp1:DNS name resolution failure (_bittorrent-tracker._tcp.range86-191.btcentralplus.com)

23:19:59, 05 May.

ppp1:DNS name resolution failure (_bittorrent-tracker._tcp.host86-191-250-179.range86-191.btcentr)

23:19:06, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:18:18, 05 May.

BR_LAN:LAN Neighbor Discovery : Host fe80::8a07:4bff:febb:e5df is set inactive

23:17:13, 05 May.

BR_LAN:The DHCP options that are offered by the device (id:6): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,57,60,12,55 | RequestOption55: 1,33,3,6,15,26,28,51,58,59 | HostName: android-8adf3399b0f7a085 | VendorId: dhcpcd-5.5.6

23:17:13, 05 May.

:DHCP Confirmation of Request

23:17:13, 05 May.

BR_LAN:LAN Neighbor Discovery : Host fe80::8a07:4bff:febb:e5df is set active

23:17:07, 05 May.

wl1:A WiFi device <88:07:4B:BB:E5:DF> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

23:17:01, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:15:39, 05 May.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

23:15:39, 05 May.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

23:15:39, 05 May.

InformResponse:TR69 receiving X�������� message

23:15:38, 05 May.

ppp1:TR69 event found : 4 VALUE CHANGE

23:15:38, 05 May.

ppp1:TR69 event found : 1 BOOT

23:15:37, 05 May.

ppp1:TR69 sending Inform message

23:15:37, 05 May.

ppp1:TR69 event found : 4 VALUE CHANGE

23:15:37, 05 May.

ppp1:TR69 event found : 1 BOOT

23:15:36, 05 May.

ppp1:TR69 sending Inform message

23:15:35, 05 May.

ppp1:TR69 creating new session with ACS

23:15:33, 05 May.

BR_LAN:LAN Neighbor Discovery : Host fe80::d53b:622:b767:c9ee is set inactive

23:14:57, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:14:36, 05 May.

:This Rule has been applied successfully: [id:367, InternalClient: 192.168.1.67, External Ports:(52323,0), Internal Ports: (52323,0), Protocol: UDP]

23:14:36, 05 May.

:Adding port mapping rule by System

23:14:36, 05 May.

:Updating port mapping rule (367) by System

23:14:31, 05 May.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

23:14:31, 05 May.

BR_LAN:LAN Neighbor Discovery : Host fe80::d53b:622:b767:c9ee is set active

23:14:31, 05 May.

BR_LAN:UPnP functionality has been activated

23:14:31, 05 May.

BR_LAN:UPnP functionality has been deactivated (manually)

23:14:30, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:14:30, 05 May.

BR_LAN:The DHCP options that are offered by the device (id:5): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,3,6,15,31,33,43,44,46,47,121,249,252 | HostName: DESKTOP-2TGB0N1 | VendorId: MSFT 5.0

23:14:27, 05 May.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

23:14:27, 05 May.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

23:14:27, 05 May.

:DHCP Confirmation of Request

23:14:27, 05 May.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

23:14:27, 05 May.

wl0:IGMP group 239.192.152.143 on interface wl0 started by 192.168.1.67

23:14:27, 05 May.

wl0:IGMP group 239.192.152.143 on interface wl0 by 192.168.1.67 requested

23:14:27, 05 May.

wl0:A WiFi device <DC:85:DE:7C:9C:12> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

23:14:27, 05 May.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

23:14:27, 05 May.

BR_LAN: Allocated prefix = 2a00:23c4:6285:6900::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:27, 05 May.

BR_LAN: Allocated address = 2a00:23c4:6285:6900:a608:f5ff:fe95:1c57 (valid time = 2026291200 / preferred time = 2026291200)

23:14:27, 05 May.

BR_LAN: Allocated prefix = 2a00:23c4:6285:6900::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:27, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6901::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:27, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6900::/56 (valid time = 2026291200 / preferred time = 2026291200)

23:14:27, 05 May.

ppp1: Allocated address = 2a00:23c4:6285:6901:a608:f5ff:fe95:1c55 (valid time = 2026291200 / preferred time = 2026291200)

23:14:27, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6901::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:27, 05 May.

ppp1:WAN DHCPv6 Mode : Statefull

23:14:26, 05 May.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

23:14:26, 05 May.

BR_LAN: Allocated prefix = 2a00:23c4:6285:6900::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

BR_LAN: Allocated address = 2a00:23c4:6285:6900:a608:f5ff:fe95:1c57 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

BR_LAN: Allocated prefix = 2a00:23c4:6285:6900::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6901::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6900::/56 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

ppp1: Allocated address = 2a00:23c4:6285:6901:a608:f5ff:fe95:1c55 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6901::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

23:14:26, 05 May.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

23:14:26, 05 May.

BR_LAN: Allocated prefix = 2a00:23c4:6285:6900::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

23:14:26, 05 May.

BR_LAN: Revoked prefix = 2a00:23c4:6285:6900::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

BR_LAN: Allocated address = 2a00:23c4:6285:6900:a608:f5ff:fe95:1c57 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

BR_LAN: Allocated prefix = 2a00:23c4:6285:6900::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6901::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:26, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6900::/56 (valid time = 2026291200 / preferred time = 2026291200)

23:14:25, 05 May.

ppp1: Allocated address = 2a00:23c4:6285:6901:a608:f5ff:fe95:1c55 (valid time = 2026291200 / preferred time = 2026291200)

23:14:25, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6901::/64 (valid time = 2026291200 / preferred time = 2026291200)

23:14:25, 05 May.

ppp1:WAN DHCPv6 Mode : Statefull

23:14:25, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6900::/56 (valid time = 2026291200 / preferred time = 2026291200)

23:14:25, 05 May.

ppp1: Allocated prefix = 2a00:23c4:6285:6900::/56 (valid time = 2026291200 / preferred time = 2026291200)

23:14:23, 05 May.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

00:03:14, 01 Jan.

ppp1:WAN DHCPv6 Mode : Statefull

00:03:14, 01 Jan.

:The LAN DHCP Server is active

00:03:14, 01 Jan.

BR_LAN:LAN Neighbor Discovery : Host fe80::d53b:622:b767:c9ee is set inactive

00:03:07, 01 Jan.

:The LAN DHCP Server is inactive

00:03:07, 01 Jan.

ppp1:WAN DHCPv6 Mode : Statefull

00:03:07, 01 Jan.

ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0

00:03:06, 01 Jan.

BR_LAN:The DHCP options that are offered by the device (id:5): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,3,6,15,31,33,43,44,46,47,121,249,252 | HostName: DESKTOP-2TGB0N1 | VendorId: MSFT 5.0

00:02:55, 01 Jan.

BR_LAN:The DHCP options that are offered by the device (id:5): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,3,6,15,31,33,43,44,46,47,121,249,252 | HostName: DESKTOP-2TGB0N1 | VendorId: MSFT 5.0

00:02:49, 01 Jan.

BR_LAN:LAN Neighbor Discovery : Host fe80::d53b:622:b767:c9ee is set active

00:02:42, 01 Jan.

:DHCP Confirmation of Request

00:02:42, 01 Jan.

wl0:Device <DC:85:DE:7C:9C:12> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

00:02:36, 01 Jan.

wl1:Device <DC:85:DE:7C:9C:12> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

00:02:36, 01 Jan.

wl1:A WiFi device <DC:85:DE:7C:9C:12> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

00:02:35, 01 Jan.

wl1:IGMP group 239.192.152.143 on interface wl1 ended by 192.168.1.67

00:02:35, 01 Jan.

wl1:Device <DC:85:DE:7C:9C:12> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

00:02:35, 01 Jan.

wl1:IGMP join received for group 239.192.152.143 on interface wl1

00:02:35, 01 Jan.

wl1:IGMP group 239.192.152.143 on interface wl1 started by 192.168.1.67

00:02:35, 01 Jan.

wl1:IGMP group 239.192.152.143 on interface wl1 by 192.168.1.67 requested

00:02:35, 01 Jan.

wl1:Device <DC:85:DE:7C:9C:12> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

00:02:18, 01 Jan.

:DHCP Confirmation of Request


this is just a little as i would imagaine the 00:00 clock part is totally stuffed as obviously its not been mid night yet?
 
Soldato
Joined
20 Oct 2008
Posts
12,096
Assigning static IPs to every device is never a good idea. If it fixes anything you're just papering over the cracks. If there are devices that really need static IPs you can usually assign them using DHCP reservations.

Check that you haven't got any Powerline adapters using default keys.

Make sure you aren't using anything like bittorrent with daft settings that could overwhelm a router.

This is presumably HH6? If you believe it's a router issue just grab a second-hand HH5 (or another alternative router of your choice) and install that instead. For the minimal amount they cost it's worth trying.

Check you haven't got a line fault; test socket, quite line test, etc.
 
Associate
Joined
15 May 2015
Posts
103
Seems to be a bug going on with certain people using BTW ISPs such as Plusnet with BRAS profile being only 91% of sync speed as opposed to 96% as usual. For me this is approximately a drop of 5mbps. Don't know if going to Sky or another LLU provider that doesn't use BT IP profiles will fix this.
 
Soldato
Joined
12 Jun 2005
Posts
6,345
Location
St Albans
2zg55xy.jpg


My folks got this through their letterbox today. Any ideas why they would be recovering an old pole? I'm hoping it could mean increased speeds? Their FTTC cabinet was enabled last February but as their overhead line is over 1Km from it they max it at 40Mbit.
 
Soldato
Joined
20 Oct 2002
Posts
3,348
Location
Bromley
Its the router they provided.... I'll check ebay for a hh5.... Although WiFi is now cutting out as well

Assigning static IPs to every device is never a good idea. If it fixes anything you're just papering over the cracks. If there are devices that really need static IPs you can usually assign them using DHCP reservations.

Check that you haven't got any Powerline adapters using default keys.

Make sure you aren't using anything like bittorrent with daft settings that could overwhelm a router.

This is presumably HH6? If you believe it's a router issue just grab a second-hand HH5 (or another alternative router of your choice) and install that instead. For the minimal amount they cost it's worth trying.

Check you haven't got a line fault; test socket, quite line test, etc.
 
Caporegime
Joined
18 Oct 2002
Posts
26,053
Is everybody else now starting to see FTTPoD being listed as available on the checker (dslchecker.bt.com)? Looks like there's been a large increase in enabled areas over the past couple of months, but I can't see the point if the pricing stays where it is now.
 

TJM

TJM

Associate
Joined
10 Jun 2007
Posts
2,378
I think FTTPoD is available at any exchange which serves native FTTP properties (like new build estates). Openreach don't have any intention in the short to medium term of rolling out FTTP to existing properties that have/could have access to FTTC (particularly those close enough to the cabinet to benefit from G.Fast).
 
Man of Honour
Joined
20 Sep 2006
Posts
33,894
Code:
Featured Products
High Low High Low
VDSL Range A (Clean) 73.8 54 20 17.1 46.2 Available -- -- Yes --
VDSL Range B (Impacted) 63.3 39.8 20 10 32.4 Available -- -- Yes --
Featured Products
FTTP on Demand 330 30 -- Available -- -- -- --

I'd probably order it if I could.
 

Jez

Jez

Caporegime
Joined
18 Oct 2002
Posts
33,073
Is everybody else now starting to see FTTPoD being listed as available on the checker (dslchecker.bt.com)? Looks like there's been a large increase in enabled areas over the past couple of months, but I can't see the point if the pricing stays where it is now.
Yes, it now shows for my rural house in Oxfordshire, and also another one down in Henley-on-Thames. Didnt until recently.
 
Soldato
Joined
17 Nov 2007
Posts
3,162
I think FTTPoD is available at any exchange which serves native FTTP properties (like new build estates). Openreach don't have any intention in the short to medium term of rolling out FTTP to existing properties that have/could have access to FTTC (particularly those close enough to the cabinet to benefit from G.Fast).

Just checked and FTTPoD now available to me, thats new :D
 
Associate
Joined
27 Feb 2009
Posts
1,575
Location
UK
I've got an engineer coming out on Thursday because my upload speed has dropped to about 1.5Mbps. Sync rate is still 80/20 and my download speeds are fine (when they eventually get going), but every speed test I do shows severe slowdown on the upload which is making everything feel less responsive.


A friend has the same problem his upload is just under 1Mbps, BT said to him they can not guarantee upload speeds.

He had to keep moaning gaming is unplayable so far he has had 4 engineers out another 2 didn't turn up still not fixed they even tried blaming the hg612 so sent him new homehub still not fixed this process has gone on for over two months.
 
Caporegime
Joined
18 Oct 2002
Posts
26,053
Yes, it now shows for my rural house in Oxfordshire, and also another one down in Henley-on-Thames. Didnt until recently.

It seems like a strange shift to make since AFAIK there hasn't been a change in the product offering or pricing. I'll keep an ear out for any news of the return of the previous FTTP on demand offering where you paid the install but the monthly charges were the same as normal FTTP.
 
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