Surface 2 Pro...

Admiral Huddy · 6 Jun 2017 at 14:27

2 months outside warranty and the thing won't turn on..

I've tried the hot start (press + and - Volume button simultaneously 3 times), and the reset functions but nothing.. The light on the power clip is on..

I've raised a ticket with MS but they want a staggering £480 with out even seeing it.

Has anyone else had similar issues or had a Surface pro repaired..?

Any ideas?

Thanks

Admiral Huddy · 12 Jun 2017 at 14:32

Xez · 12 Jun 2017 at 23:59

I had this with my Pro3 it was a month out of warranty but they repaired it for free as it was in as new condition. just wouldn't turn on and doing what you tried the power light on the cord would flash if pressing and holding the buttons. They just sent me a new unit I believe.

Admiral Huddy · 13 Jun 2017 at 14:00

Did you contact MS?

Admiral Huddy · 20 Jun 2017 at 16:02

??

MS customer support charge £29 just to speak to someone.. What a rip off..

Admiral Huddy · 30 Jun 2017 at 10:24

Odd, came on for about 10 minutes then went off again.. My guess it definitely going to sleep and unable to wake up.

andy_taximan · 4 Jul 2018 at 23:45

I got a surface pro 2 and the battery got hot and has started to push the screen away, needs to be plugged in to work all the time, MS advice, throw it away and buy a new 1 as they wont repair it, 3 years old and £1000 down the drain.

Admiral Huddy · 5 Jul 2018 at 10:02

**** ain't it?

I managed to get mine going.. well a work colleague did but when the battery went got the same problem. So it's confirmed dead. Rip off. I cringe when I see Surface ads on the telly.

timmy85 · 5 Jul 2018 at 10:16

Can you claim through gadget insurance?