Dialing voicemail rings the police - help!

[checjb]

Hi all,

My wife has a WileyFox Swift 2 running a Tesco pay monthly SIM. She rarely gets voicemails but she got one a couple of weeks back and Tesco sent her an automated notification to listen to it. This includes an auto link. However, when she clicks on it it actually dials 101 and we get treated to the panic-inducing message about being "put through to Hertfordshire Police". She has to manually dial 905 (the voicemail number). Strangely, the voicemail entry in her phone is set to the correct number (905) but if you dial it, 101.
I spent a good hour or so going through her phone to try and see what was happening but cannot find anything. The entries are correct, no call forwarding rules, etc. Everything seems to suggest voicemail is 905 but it still dials 101, as do any automated notifications.

Do any of you clever people have a clue WTF is going on?

 

[Myshra]

Hi all,
she got one a couple of weeks back and Tesco sent her an automated notification to listen to it. This includes an auto link.

I havn't used tesco for testing in a really long time so sorry for the question but was this notification an SMS or was it via the GSM Voicemail alert system (shows as voicemail symbol, can only be cleared by clearing voicemail inbox). What did the auto link look like? Was it an OTA-Configure SMS type thing?

 

[HamZilla]

Try dialling ##002# to manually clear all diverts. Then retest. If you do need voicemail then ask Tesco to turn on voicemail diverts from their side.
.

 

[pepp77]

https://play.google.com/store/apps/details?id=com.hullomail.messaging.android&hl=en_GB

Use Hullomail. Then regardless of which phone you have, which provider you are with you will have the same voicemail. It even emails you the voicemail which is very useful if you have wifi but no phone signal.

 

[godinman]

Auto forward calls to 101 after 8 rings, t but when you want to check your messages just dial 101 too? I'm sure they won't mind.