Soldato
That means nothing to me. Anyone else with a simpler answer?
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
That means nothing to me. Anyone else with a simpler answer?
A doodad on your thingymajigg. In all seriousness though, a decent router with traffic monitoring capabilities.
Soldato
This, I run the SH3 in modem mode with an ac-68u doing the hard work - it has traffic monitoring enabled.
Associate
So we had 200mb VM installed just over a week ago which is a significant upgrade on Sky's 3mb however we're getting mixed Wifi performance. Our tablets and phones are hitting 100mb-200mb consistently but our Windows 10 laptops and PC are maxing out at about 30mb. Is this a combo of the Hub 3 being a bit rubbish and us having bad wifi adapters in our Windows machines?
Just trying to work out if its worth me buying a Wireless AC router and setting the Hub to modem mode and get some new adapters for the computers or looking at powerline adapters. The house is only 3 years old so the walls are effectively paper.
Cheers
Just trying to work out if its worth me buying a Wireless AC router and setting the Hub to modem mode and get some new adapters for the computers or looking at powerline adapters. The house is only 3 years old so the walls are effectively paper.
Cheers
Soldato
Sounds like the laptops are only connecting over the 2.4GHz make sure it's connecting to the 5GHz network.
Soldato
Had VM for a few days now and I must say I'm very happy with it. The V6 box is quick and intuitive and the internet speeds I'm getting are awesome. No congestion problems here thankfully. BT were offering a poorer service at a higher price hence why I switched. For all you BT customers out there, SWITCH ! 
Associate
Spoke to retentions yesterday and got 200mb, M TV, Anytime phone for £47. Was previously paying £57.60 for 150mb and anytime phone which I though was taking the michael
Soldato
Interesting, the call you or did you ring through to retentions?
Associate
Went on live chat to upgrade to 300mb today in time for me getting home in a few weeks and just found out that I got the bump to Vivid 350. Didn't even know it existed til I logged on this evening. The person I chatted with didn't mention it once.
Went on live chat to upgrade to 300mb today in time for me getting home in a few weeks and just found out that I got the bump to Vivid 350. Didn't even know it existed til I logged on this evening. The person I chatted with didn't mention it once.
That's because they don't know. None of the people in the call center seem to know it exists, I was speaking to an engineer about it and all he knew was it was being tested with business customers. They send 400Mbps to the router and most people end up with 380-390Mbps.
Associate
I'm not back in the UK for another 9 days on 7th Nov so will post speedtests then unless I can explain to the missus how to install the superhub 3 and remove the SH2 and ASUS RT-66.
I'll post speedtests on 8th Nov....
Soldato
Want to change our package to the new V6 box soon but that SH3 I think still has them latency issues?
Im on the original SH1 (modem mode) here but use an Asus n66u.
Im on the original SH1 (modem mode) here but use an Asus n66u.
Associate
- Joined
- 28 Feb 2015
- Posts
- 232
I have dual V6 boxes and still have the SH2 ac in modem mode with an Asus AC3200 no issues. Didn't want the SH3 when offered and they where ok about it.
Having more problems yet again since the new SH3 was installed, buffering on my smart tv and Apple TV, dropped out again earlier on today and I’ve had to do a hard reset to get it back on.
Been on the phone to virgin twice who keep saying the issue isn’t their end.
Been on the phone to virgin twice who keep saying the issue isn’t their end.
Is all this by wifi?
Have you tried wired to see if you get the same issue?
What speeds are you getting in peak times?
Everything is through Ethernet, only use WiFi on my mobile.
Peak time (4-8pm) we get around 180, out of peak time we get north of 210.
Associate
Did it all via web chat.
Well since the network turned to crap a month or so ago and I had an engineer visit my max download speed on my PC/laptop either newsgroups or steam is a max of 17 Mbps, it will not go higher, I was getting circa 25Mbps, now I can't.
My iPhone 6S connects via Speed Test at 220Mbps as well, so I'm thinking this is either Windows 10 related or something to do with the modem, so ******.
My iPhone 6S connects via Speed Test at 220Mbps as well, so I'm thinking this is either Windows 10 related or something to do with the modem, so ******.
Associate
Received an interesting final bill last week. I knew I was in for a refund of some £2 odd - so received a cheque, wasn't expecting a bill for £40 for failure to return the SuperHub 3!
Despite me asking what the deal was with returns several times on the cancellation call, they have failed to provide me any returns packaging in two months. The bill for the SH3 even has the cheeky line 'Not received your packaging? Login to www.virginmedia.com/package to request it' seems it must happen more often than not for this line to be on the bill! They must catch a lot of folks out by doing this...
Despite me asking what the deal was with returns several times on the cancellation call, they have failed to provide me any returns packaging in two months. The bill for the SH3 even has the cheeky line 'Not received your packaging? Login to www.virginmedia.com/package to request it' seems it must happen more often than not for this line to be on the bill! They must catch a lot of folks out by doing this...