Easy fix on Virgin, they just need the House Files team to add the property to the database, they will only do that if it’s listed by Royal Mail. Of course getting a sales person who wants to do anything other than sell is another story.
Openreach - messed up records?
- Thread starter spicypixel
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Easy fix on Virgin, they just need the House Files team to add the property to the database, they will only do that if it’s listed by Royal Mail. Of course getting a sales person who wants to do anything other than sell is another story.
Yeah that is plan B longer term, looking to sit put for 3 years here since it's a lovely area.
Ideally I'd just have a VM 300/30 and gfast 330/50 package and mess about with https://www.openmptcprouter.com/ until it works.
I'll potentially ask them as a speculative customer to confirm or deny it's available though. Given the VM cab is outside on the otherside of the carpark driveway...
Ideally I'd just have a VM 300/30 and gfast 330/50 package and mess about with https://www.openmptcprouter.com/ until it works.
I'll potentially ask them as a speculative customer to confirm or deny it's available though. Given the VM cab is outside on the otherside of the carpark driveway...
If the other flats can get VM, you can. Basically the property will have been a single house, it’s then been converted to a number of flats, this is where your problems start. Although you will be on the council tax database, it’s not part of the process to add the property to the Royal Mail database, as soon as you do VM will be happy to service the property, you’ll also get a TV licensing mail shot because for some stupid reason they use RM’s database.
Once it’s on RM ask the VM sales staff to email house files with the details (it used to be an outlook form) and it’ll be added within minutes, once it’s been added, they can key the order. I had some input on the process back in the day (ex staff).
Once it’s on RM ask the VM sales staff to email house files with the details (it used to be an outlook form) and it’ll be added within minutes, once it’s been added, they can key the order. I had some input on the process back in the day (ex staff).
Soldato
I couldn’t agree more. 6 BTOpenreach Engineers have confirmed my line routing and say I should be able to get fibre. but the admin people at BTOpenreach say no as records show I’m connected to a non fibre cab. When actually I am connected to a fibre cab, but via a SCP. However in the records they have the SCP recorded as a PCP cabinet and won’t budge. they are now telling me that the engineers have been misleading me and that they shouldn’t have talked to me in the first place.
To make the matter worse I was at least getting 17mbps until April, then somebody ‘took’ my line. nobody is admitting who, how or why. I was reconnected and I now only get 40% of that at best and a daily disconnection.
Good luck!
Ah man firstborn that's depressing, I think this will end up on the backburner if the infinity 1 syncs around the 52mbps.
It's all well and good having openreach behind the ISPs from a customer perspective but if the ISPs play silly buggers the engineers aren't going to be able to fix it.
Big letdown all round, thankfully not stuck with ADSL2 but every time there's a bandwidth issue knowing upstairs has g.fast active will cause a solitary tear to form.
It's all well and good having openreach behind the ISPs from a customer perspective but if the ISPs play silly buggers the engineers aren't going to be able to fix it.
Big letdown all round, thankfully not stuck with ADSL2 but every time there's a bandwidth issue knowing upstairs has g.fast active will cause a solitary tear to form.
Yeah this isn't going to go well. Thanks openreach. Guess knowing about g.fast deployments is outside the scope of their remit eh.
Confusingly they're claiming it's on the cabinet outside the flat with gfast (47) not 60 which I believe it to be.
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Landlord didn't want the stuff dugup so wasn't an option sadly. Plus I've already signed up to an infinity 1 contract in the meantime while openreach cause me a headache.
You got that sorted right? Please say you did ha.
Good news! The BT order for infinity 1 must have triggered a line test and update of the records!
I don't know how to contain myself.
I don't know how to contain myself.
Soldato
I have Ordi access - no clue how to use it though as only got it the other week after being given new responsibilities - I am historically a PBX engineer, but am starting to manage the provisioning team.
You're super brave for being open about that
I'll be stoic until I can actually get an order placed, knowing my luck once the infinity 1 line is active and synced it'll all go away again.
Do wonder why it was listed wrong, maybe the previous tenant only used ADSL2+ instead of VDSL? Maybe the last time the line was used cab60 was the one it was connected to when it was a house - possible the previous tenants used a VM line (which I think I've found stuffed behind a table - despite VM claiming no line).
@pepp77 do you know if the HomeHub X is out yet or Huawei MT992 being provisioned still? I'd much prefer the latter.
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Soldato
Soldato
I'm fixed! After waiting 2 months for a reply to my last email, I replied and Cc'd BTOR CEO and High Level complaints. Was contacted the next day and the records updated a few days later 
I've now placed an order. So after many 9 month of battling - a result! I will say then any person that I've managed to have a conversation with from BT or BTOR has been great and understanding of the situation. It's only when it was passed to those who simply look at 'the system' it went wrong as they wont believe anything but 'the system'.
I've now placed an order. So after many 9 month of battling - a result! I will say then any person that I've managed to have a conversation with from BT or BTOR has been great and understanding of the situation. It's only when it was passed to those who simply look at 'the system' it went wrong as they wont believe anything but 'the system'.