Two weeks ago I had a major service done on the car, includes every filter and oil.
Today came to clean the Aircon with one of those bombs you set off on the car. Decided to take the pollen filter so the stuff had chance to be recirculated.
Imagine my surprise when the filter I fitted 8 months ago was still there not a 2 week old one.
Phoned them up and they're basically calling me a lier saying the tech is adamant he changed it, got to wait to speak to the service manager on Monday but I don't imagine anything will come of it. Extremely disappointed, especially when I then checked the fuel filter and that is covered in dust and doesn't look touched.
Emailed Ford Customer Relations, and forwarded that same email to my local trading standards.
Last time I use a dealer for anything other than buying the car.
I'm going to buy the oil, oil filter, pollen filter and fuel filter and get them all changed just incase. The air filter looks brand new but that's easy to change so I'm guessing they just couldn't be bothered with the stuff that takes longer than a couple of minutes.
Today came to clean the Aircon with one of those bombs you set off on the car. Decided to take the pollen filter so the stuff had chance to be recirculated.
Imagine my surprise when the filter I fitted 8 months ago was still there not a 2 week old one.
Phoned them up and they're basically calling me a lier saying the tech is adamant he changed it, got to wait to speak to the service manager on Monday but I don't imagine anything will come of it. Extremely disappointed, especially when I then checked the fuel filter and that is covered in dust and doesn't look touched.
Emailed Ford Customer Relations, and forwarded that same email to my local trading standards.
Last time I use a dealer for anything other than buying the car.
I'm going to buy the oil, oil filter, pollen filter and fuel filter and get them all changed just incase. The air filter looks brand new but that's easy to change so I'm guessing they just couldn't be bothered with the stuff that takes longer than a couple of minutes.