Richer Sounds Customer Service

ANDARIAL · 8 Sep 2018 at 11:26

Just wanted to say how good it is in my experience anyway

Took out a 5 year warranty on an amp 5 years ago as no repairs were needed i contacted RS for my refund
On site it seemed to me to imply i would have to go into my nearest shop,which meant a round trip of about 50 miles,contacted `Paddy Hall`in their customer service section online and received a cheque about a week later
Outstanding

Rannoch · 8 Sep 2018 at 11:29

didn’t realise they did that. I have a 6 year warranty on an amp, speakers and a projector that expires in 2020.

ANDARIAL · 8 Sep 2018 at 11:31

I am not sure if the `new` 6 year warranty is the same
I read the t+c back when i got my 5 year and it was clearly stated,Had to make sure to apply with 14 days of warranty expiring though so i made sure to keep a copy easily in sight of my amp

Rannoch · 8 Sep 2018 at 11:35

Ah, will check

Flibster · 8 Sep 2018 at 12:14

We always go for the extended warranty on any major stuff from Richer Sounds. It's worth it. Don't use it, get the money back. Use it, they come pick the item up and drop off a loan machine and vice versa once fixed.

Although, the last loan machine we got was pretty terrible. Was meant to be the replacement model for what we already had *Pioneer HM82D - loan was the HM86D*, less inputs, significantly lighter, didn't sound anywhere as good, and it crashed when streaming from my server, a lot. Also at that point was £150 more than we paid for the 82D. Glad we stuck with the original model. Mentioned how bad the 86D was when we took it back to the store, they just agreed and said that Pioneer had made a good unit much worse with the update.

billystanton · 8 Sep 2018 at 12:45

I don’t really shop anywhere else for AV kit anymore!

stoofa · 9 Sep 2018 at 18:50

I took out the same policy on my Yamaha Amp a year or so ago. It really did seem like a complete no-brainer. Use it and it pays for itself, don't use it and get all your money back.
RS are always top of the list for me when I'm looking for new things.

vanandjuanunited · 9 Sep 2018 at 18:53

Likewise - got refund for unused warranty on AV amp

signs · 11 Sep 2018 at 12:11

always had a great service from them

MrRockliffe · 11 Sep 2018 at 12:19

I wonder how they'll deal with clouding - got an XE85 which was great when new, but I noticed some clouding a few weeks after getting it (even though when I first checked it appeared free from it in a dark room). A couple of months on, and it's really quite bad now, to the point where in dark scenes, there's a noticeable bright area

Riggy · 11 Sep 2018 at 14:47

I had a very happy ending when my TV all of sudden crapped out. Ended up getting a TV that was 10X better with a small contribution. Warranty is definitely worth it. Shame they don't stock all brands though when it comes to certain things.

Sp00n · 11 Sep 2018 at 16:36

Always had top service from Richer Sounds, love em.

osc89er · 11 Oct 2018 at 08:16

I need to check the T&Cs on my warranty. I leave mine pinned on a corkboard

Jamauk · 11 Oct 2018 at 10:07

They really are brilliant, I haven't had to use their warranty service (yet), but the when I bought my LG OLED the help throughout the buying process was absolutely fantastic. The guy in the store explained about the six year warranty and the 0% for six month offer, then helped me get the TV into the car, telling me if it wouldn't fit in the car he would get it delivered to me (it did so delivery wasn't necessary). I mentioned the person by name on their Twitter site because it was above and beyond.

I guess the market share taken by John Lewis has made it necessary to be more competitive, price matching, 0% finance, customer service, and the biggest factor the six year warranty as opposed to five. I'll certainly be buying from them again,

MOOGLEYS · 12 Oct 2018 at 22:37

Always had great service from Richer sounds. They always seem happy to help and have a genuine knowledge of what they sell. Have been my go to av shop for years.....

IvanDobskey · 13 Oct 2018 at 12:55

Always try to buy my audio visual stuff from richer sounds. Great shop.

Hades · 13 Oct 2018 at 15:18

I've never had to use their warranty, and in fact but bought from them for years. But I've always heard good things. With John Lewis service starting to deteriorate I may try them again.

rare · 13 Oct 2018 at 22:26

I have to agree, I’ve had a few faults over the years but RS has always resolved them without question.